Data Center Operations Manager, COL

About Our Company

Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix℠ hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier‑dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service.

Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

Cologix is seeking a Data Center Operations Manager to lead 24x7 operations across our Columbus data center facilities. This role is responsible for the safe, reliable, and compliant operation of mission‑critical environments while building and leading a high‑performing, accountable operations team.

The Data Center Operations Manager ensures disciplined execution of operational standards, structured change management, strong interconnection governance, and reliable site readiness across electrical, mechanical, and telecommunications domains. This leader partners closely with Infrastructure, Engineering, IT, Security, and cross‑functional teams to deliver industry‑leading uptime and customer experience.

Success in this role requires strong technical acumen, operational rigor, and the ability to lead and develop non‑exempt personnel across multiple shifts in a 24x7 environment.

Lead the execution of customer operations in a mission‑critical environment.

• Lead all aspects of 24x7 data center operations across assigned facilities.
• Develop and manage shift schedules to ensure consistent coverage and operational continuity.
• Establish clear performance expectations and drive accountability across shifts.
• Conduct regular one‑on‑one meetings, performance evaluations, and development planning.
• Foster a culture of professionalism, ownership, documentation discipline, and structured shift turnover.
• Evaluate staffing models, overtime utilization, and contractor support to ensure operational effectiveness.

• Ensure reliable daily operation of mission‑critical electrical, mechanical, and supporting infrastructure systems.
• Partner with Infrastructure and Engineering teams to coordinate repair and recurring maintenance activities, ensuring safe execution and minimal operational or customer impact.
• Participate in structured change management processes and provide operational approval for site‑impacting maintenance activities.
• Ensure strict adherence to site‑specific MOPs, SOPs, and EOPs.
• Maintain accurate and up‑to‑date site documentation including capacity tracking, power distribution records, cabinet layouts, and related operational documentation.
• Maintain real‑time awareness of space, power, and cooling capacity and actively contribute to capacity planning discussions and decisions.

• Plan and coordinate new customer installations including cage designs, cabinet assignments, and power provisioning.
• Oversee execution of customer installations, expansions, moves, adds, and decommissions.
• Ensure disciplined execution and documentation of customer work orders within the ticketing system.
• Maintain accountability for Meet‑Me Room (MMR) operations and governance of fiber and copper cross‑connect workflows.
• Ensure restoration coordination, labeling accuracy, and documentation integrity in a multi‑tenant, carrier‑neutral environment.
• Promote structured cabling standards and best practices aligned with TIA/BICSI guidance.
• Oversee remote hands services, incident response support, and participation in IT and Security‑related activities as operational partners.
• Participate in customer tours and support pre‑sales operational and…