Programme Manager, Business Intelligence; GCM

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Location:

USA – VIRTUAL – US Ohio

Division:
Group
• Time Type:
Full Time

The Global Business Intelligence Program Manager provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Operations Team. Responsible for being the liaison/direct link for GCM to the wider IT and technical services organization to establish and deliver standardized global account reporting. Lead GCM and client partnership to shape strategic reporting suite for all programs to help harmonize operational standards through business insights management and analytics.

Driver/travel:
Position based with DSV Campus site or virtual location as approved by management due to travel expectations.

• Driving a ‘data first’ culture and strategic internal and external reporting scope while elevating the data approach for the Global Customer Management (GCM) Team.
• Key member of the GCM Customer Enablement Team focusing on account standardization and GCM / DSV compliance.
• Driving and facilitating the global strategic planning process (roadmap) for business intelligence and reporting, tracking and ensuring strategic initiatives are managed, delivered, and measured to meet customer goals.
• Leveraging BI tools to collect large data sets, interpret data, identify trends and patterns contributing to continuous improvement opportunities.
• Owning central data lake approach; designing reports & dashboards based on business needs and understanding operational processes.
• Collaborating with GCM CoE colleagues to align and involve key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etc.
• Acting as senior technical expert ensuring global standardization of reporting, ensuring all reports are online, accurate and aligned with current business requirements.
• Supporting continuous improvement and change management lifecycle; partnering with operations to identify, design and implement requested cases for continuous improvement and innovation initiatives, presenting findings and measuring impact.
• Training end users on report interaction, dashboards, etc.
• Staying current on new tech (e.g., AI) by attending industry trade shows and exhibitions.
• Building, maintaining and managing relationships across all levels, acting as the technical interface at global level to operations and appropriate stakeholders on the customer side.
• Driving reporting connections and performance across all sites globally through continuous auditing, key metric monitoring and escalating risks/issues.
• Communicating proactively across business units and organizational layers to gain feedback, buy‑in and alignment, guiding BAs in the field to align and contribute and drive standardization, challenging assumptions and using project/program management approach to keep leaders engaged.

• 7+ years of experience in strategy, tactics, development, and facilitation. International management experience preferred.
• Bachelor’s degree (preference for Logistics, Supply Chain, Engineering, Computer Science, Data Analytics, Mathematics, etc.)

• Strong knowledge of Business Intelligence (BI) tools (Power BI, MS Fabric, etc.)
• Ability to operate in Windows OS/Microsoft Suite & Stack; creating smart connections between applications. Proficiency in Microsoft Office with emphasis on quantitative analysis (Excel), Power Automate, data interpretation, creating instructional content (Word) and developing presentations (PowerPoint).

• Fluent in English. Additional language skills are highly beneficial in a global environment.

• Good mathematical skills.