Data Management Coordinator

Job Overview

This position in the Director's Office-Information Technology Section at Columbus Water & Power (CWP) will be responsible for planning, directing and coordinating the ongoing management and analysis of data and processes associated with Oracle Customer Cloud Services (Customer Service and Billing System) on behalf of the division. This role will focus on the Customer Information and Billing Application, as well as integrated systems.

May perform other related duties as required.

The Data Management Coordinator will be responsible for serving as the system administrator and subject matter expert for IT, business processes, system functionality and configuration. It will manage and analyze data to support critical business decisions and review and document processes related to information systems.

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Preferred experience in using SQL, Crystal Reports, Business Objects, or other database reporting tools, or database relational administration experience.

This position is in‑office at our headquarters located at 37 W. Broad St., Columbus, Ohio 43215.

Employment type:

Full‑Time (Regular).

• Plans, directs, and coordinates the ongoing management of large information system(s) from the functional system user perspective.
• Collaborates with Department of Technology (Use the "Apply for this Job" box below). hosted vendor involved in the execution of information and data management system.
• Leads the development of policies and procedures related to the functional use of the information management system(s) and its related systems, such as document imaging, GIS, self‑service, security management, etc.
• Communicates local issues with system‑wide implications to appropriate stakeholders and provides recommendations for the resolution of issues.
• Takes the lead on any data management projects (roll‑outs, enhancements, interfaces, transitions, additional phases of implementation) that develop.
• Maintains awareness of the needs and requirements of the system users by networking, providing opportunity for feedback, etc.
• Partners with DoT to provide project governance to ensure vendor performance meets contractual requirements and City expectations.
• Prepares and monitors the operating budget that is submitted to DoT as it relates to the information management system(s).
• Ensures information regarding data support, quality, and management is distributed to all relevant parties.
• Receives and prioritizes all requests for internal reports and information.
• Disseminates reports and data analysis to relevant staff members, senior management, and department director(s).
• Ensures high quality data is available for extraction as needed by developing and implementing systems to identify, track, correct, and prevent errors.
• Coordinates integrated testing and implementation of program changes and enhancements with functional and technical resources.
• Ensures functional users are properly trained; maintains training system, processes, and documentation.
• Works with DoT, hosted vendor and/or other relevant staff to ensure that local system changes and enhancements support staff needs and are compliant with system‑wide standardizations and enhancements.
• Collaborates with DoT and/or hosted vendor to ensure data transfer and extraction is meeting expectations.
• Works with DoT and/or hosted vendor to identify and report problems of functionality to the data system and extractor.
• Analyzes and interprets data reports in support of planning, evaluation, management, decision making, and strategic planning.
• Presents information in an understandable and accurate format for a variety of applications and scenarios.
• May supervise professional, technical, and/or support staff.

Possession of a bachelor's degree and five (5) years of experience performing data analysis OR report development from a relational database (using SQL, Crystal Reports, Business Objects, or other database reporting tool) OR database (relational) administration. Substitution(s):
Possession of a master's degree may substitute for one year of the required experience.

The City of Columbus is an Equal Opportunity Employer