Information Technology Manager

Purpose

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Purpose:

Develops, executes and manages information technology strategies for Metro Parks and maintains the integrity of the technology environments supporting the various parks and departments within Metro Parks. This includes providing strategic leadership, oversight, and management of the Metro Parks' information technology services, facilities, hardware, software, and IT staff.

Example of Duties

Responsibilities:

Manages the evaluation, review, and selection of computer equipment, software applications, and telecommunications equipment for all work units. Recommends optimal solutions by weighing the build, buy, or wait options based on understanding of budget and/or time issues. Manages the timely and cost effective delivery of these items.

Oversees all IT-related purchasing and budget usage; works with Finance Director to develop and implement annual IT budget. Develops and implements long-range purchasing program for hardware and software.

Assures the security of the computer systems and plans disaster recover protocols.

Manages the e-mail functions and coordinates with other staff members for website function.

Researches, designs, and implements voice and data networks.

Troubleshoots hardware and software problems for upgrade, repair, or replacement.

Assists parks and work units with their computer, telephone and networking needs.

Reviews and sets up service contracts for technology and telephone systems.

Oversees and directs telecommunications and technology consultants and vendors.

Creates and executes project work plans. Manages project scope or requirement changes. Manages multiple and competing demands while determining the impact on time and budget. Revises plans as appropriate to meet changing requirements of projects.

Develops and implements policies and procedures as related to information technology.

Researching emerging technology for possible future needs.

Provides training to Metro Parks' staff relating to information technology in a language easy to understand for non-technical individuals.

Supervises information technology staff including approving leave requests, conducting performance evaluations, establishing goals, administering discipline if warranted, and assigning projects/work.

Qualifications

Education/

Experience:

Possession of a Bachelor's Degree in Information Technology, Computer Science or related field and significant experience providing information technology services in an organization or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Demonstrated understanding of computer security systems.

Broad knowledge of the various aspects of voice and data technologies.

Strong understanding of complex computer structures and the ability for repair, upgrade, replacement, or re-installation to computer systems or network control devices.

Ability to create training programs, internal systems and editable documents.

Must have a thorough knowledge of the organization's software to assist users in problem resolution.

Language

Skills:

Ability to communicate verbally and in writing to coworkers, other professionals, the general public, Franklin County Data Center, and public officials; ability to explain technical information in everyday language which non-technical people can understand; ability to train others. Ability to deal with and defuse difficult, stressful situations calmly.

Mathematical

Skills:

Ability to perform math related to budgets, contracts, reports, etc. consistent with the essential functions of the position. Ability to proofread technical materials, recognize errors and make corrections.

Reasoning Ability:
Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to gather, collate and classify information about data, people, and things. Ability to design and produce concise and accurate reports that provide management with meaningful data for decision-making. Uses critical and systems…