Systems Engineer

Scientific Games

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting‑edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

We are seeking a highly skilled and motivated Operations Engineer to join our team. This individual will be responsible for providing ongoing support and maintenance of 24x7 real‑time transaction processing platforms. The Operations Engineer will play a key role in ensuring the stability, performance, and reliability of the platform, performing troubleshooting, system monitoring, and process optimization. The ideal candidate will possess a blend of technical expertise, problem‑solving capabilities, and strong communication skills to handle production support and work with cross‑functional teams.

We are looking for a dedicated, problem‑solving‑oriented Operations Engineer with a passion for ensuring system reliability and performance. If you thrive in a fast‑paced environment and are excited about supporting critical transaction systems, we encourage you to apply!

• Production Support:
  Provide Tier 1 and 2 production support for real‑time transaction processing platforms, troubleshooting issues, managing system health, and coordinating with Tier 3 Support, development and QA teams for resolution. Support onsite during a 24x7 on‑call rotation to Scientific Games Lottery and Interactive based production systems. New system implementation including builds, system performance analysis, and integration testing. Provide onsite support during system implementations and system overhauls.
• System Monitoring & Maintenance:
  Continuously monitor system performance, including database health, server utilization, and transaction flow to ensure optimal uptime and reliability of the platform. Install and configure operating systems, and manage their life cycles (Windows, Linux – Ubuntu, Red Hat and Python). Schedule and install Windows and Linux operating system patches. Manage SSL certificates.
• Automation & Scripting:
  Automate common tasks using Bash scripting, Ansible, and Python to improve operational efficiency and reduce manual intervention.
• Incident Management & Troubleshooting:
  Quickly diagnose and resolve issues related to system performance, database optimization, transaction failures, or server anomalies. Investigate root causes of problems and implement preventative measures. Monitor server performance to identify problems and adjust to improve performance.
• Collaboration with Cross‑functional Teams:
  Work closely with other engineering and operations teams (e.g. Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery customer operations and SG Development groups.
• Database Management:
  Perform routine database maintenance tasks (such as query optimization and backups) and troubleshoot Postgre
  
  SQL database‑related issues.
• Performance Tuning:
  Identify areas of performance bottlenecks and implement tuning strategies to ensure the platform can scale to meet growing transaction volumes.
• Documentation & Reporting:
  Maintain clear and concise documentation for troubleshooting steps, platform configurations, and process automation. Prepare regular reports on system performance, incidents, and resolutions. Prepare Technical Documentation. Communicate technical incident details to business customers. Create, maintain, and update troubleshooting procedures, knowledge base articles, and technical bulletins.
• Handles user access and identity management tasks related to SAML‑based SSO. This includes onboarding new users, granting or revoking access to specific…