Pc Refresh Technician

Job Summary

The Client Engineer I is responsible for being tier I support in troubleshooting of advanced IT related problems including in-house and 3rd party software applications to IT hardware.

• Image and assist in deployment of desktops, laptops, iPhones and iPads as needed for new hires, role changes and hardware swaps
• Research, resolve and respond to problems/requests received from the IT Service Desk in a timely fashion and in accordance with the end user service level agreement
• Perform after hours on-call duties
• Log all calls in the Incident Management System
• Publish support documentation to assist staff with request for information and provide staff training if required
• Setup, disconnect, reconnect and move computers, phones and peripherals complying with enterprise standards
• Documents, maintains, upgrades or replaces hardware, software systems and licenses
• Assists in maintaining companies Operating System images
• Assists in managing network printers
• Assists in tracking and updating the movement of IT assets
• Assists in maintaining hardware and software inventories
• Research and evaluate solutions for hardware and software
• Perform any other job duties as requested

• High School Diploma or GED is required
• Associates degree is preferred
• Zero to three (0-3) years of experience supporting a minimum 100 user computing environment is preferred

• Excellent communication skills
• Excellent organization skills
• Strong knowledge of Microsoft operating systems and Microsoft Office
• Technical knowledge of PC hardware, iPhone and iPads
• Basic Active Directory knowledge
• Network troubleshooting
• Knowledge of software and hardware deployment tools required for deploying images in an enterprise environment
• Basic knowledge of Group Policy

• CompTIA A+ or Microsoft Certified Desktop Support Technician is preferred

• General office environment; may be required to sit or stand for extended periods of time
• May be required to work a flexible schedule in order to meet the needs of the business, including evenings, weekends, and on-call hours

This is a Contract position based out of Columbus, OH.

Pay range: $18.00 - $20.00/hr.

Work schedule includes flexible hours, evenings, weekends, and on-call duties.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This position is anticipated to close on May 29, 2026.