Consultant, Technology Engineer | Proactive Endpoint Automation

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Work Arrangement: This role follows a hybrid schedule and requires in-office presence in Columbus, Ohio two days per week.

Location Requirement: Candidates must be based within a commutable distance to Columbus, Ohio.

Work Authorization: This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT Extension program.

Workplace Technology Support (WTS) is evolving the way technology support is delivered across the enterprise, with a focus on creating a more proactive, predictive, and seamless support experience that improves stability, reduces disruption, and provide an exceptional customer experience.

As part of the Personal Computing Team (PCT), this role will help shape the future of endpoint support through telemetry-driven operations, automation, intelligent workflows, and modern support solutions. This role will join a strong, collaborative team of skilled technology professionals who care deeply about the work, the customer experience, and bringing a positive approach to support, while working across WTS and Corporate Technology Solutions & Digital Workplace to evolve our technology support.

This is an opportunity to work on highly visible initiatives that are transforming enterprise support operations and driving a more connected, data-driven support model.

• Lead initiatives focused on proactive, predictive, and self-healing endpoint support
• Design and implement endpoint telemetry, monitoring, and automated remediation capabilities
• Drive intelligent automation solutions including virtual agents, autonomous workflows, and intelligent routing
• Partner across organizations to align priorities, integrate platforms, and deliver support improvements
• Use operational insights and analytics to reduce incidents and continuously improve performance
• Ensure solutions align with security and zero-trust principles

The ideal candidate brings strong endpoint engineering expertise across networking and operating systems, along with experience in automation, scripting, platform integration, and telemetry-driven operations. Success in this role requires strong collaboration skills, organizational discipline, and the ability to influence across teams.

This team works across a modern endpoint and digital workplace ecosystem that includes Microsoft Intune, SCCM, Windows OS, Service Now, Zscaler, 1E, and Panagenda, while continuing to expand automation and intelligent support capabilities across the environment.

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Consultant, Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on Nationwide’s architectural standards, technology roadmaps, industry trends and business requirements. You’ll focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You’ll also be accountable for the operational aspects and management for the above products according to the business requirements and defined service level agreements (SLAs).

• Collaborates with Technology Architecture professionals to develop technology product roadmaps.
• Responsible…