Quality Analyst

As a Quality Analyst within Consumer and Community Banking Controls, you will primarily support the Directed Email Monitoring team. You will execute controls testing against established criteria, synthesize findings, and recommend corrective actions that strengthen the QA process. You bring subject matter expertise to draw inferences and identify root causes, and you partner with business partners to clarify results and promote process improvements.

In addition, you will support program transformation initiatives by contributing to the design, implementation, and sustainment of enhancements across testing practices, remediation governance, reporting, and operational workflows. You will help translate control-testing insights into scalable improvements, support change adoption, and assist in monitoring outcomes and benefits. You operate with an inclusive, professional, and collaborative mindset.

• Execute QA testing against defined criteria.
• Analyze results to identify root causes and risk implications.
• Document findings and recommended corrective actions.
• Present verbal and written summaries to stakeholders.
• Participate in business unit feedback sessions to clarify testing results.
• Provide actionable feedback on processes and improvement opportunities.
• Perform second-level reviews of conclusions when required.
• Handle rebuttals and escalations with composure and objectivity.
• Collaborate on new test creation and modifications as obligations evolve.
• Track remediation and verify effectiveness of corrective actions.
• Contribute to initiatives that result in process improvement or automation.

• 3+ years of related experience.
• Bachelor’s degree in business, finance, or related field, or equivalent experience.
• Strong analytical skills and excellent written and oral communication.
• Organization and time management.
• Issue resolution and problem solving.
• Risk and control management.
• Ability to support change initiatives by organizing work, tracking deliverables, and coordinating across stakeholders.
• Experience or aptitude in documenting processes (e.g., process flows, procedures) and supporting standardization.
• Strong stakeholder partnership skills.
• Detail orientation and accuracy.
• Knowledge of industry and regulatory standards and corporate policies.

• Experience in auditing or operational quality assurance oversight.
• Experience performing second-level reviews and managing escalations.
• Experience creating or modifying test scripts in response to changing obligations.
• Presentation delivery to senior stakeholders.
• Leadership in continuous improvement initiatives.
• Experience supporting operational transformation, control transformation, process re-engineering, or change management efforts.
• Experience supporting automation enablement (e.g., identifying repeatable steps, control digitization opportunities, test evidence optimization).