Information Technology Manager

Information Technology Manager 1 (260003VA)

Agency Contact:
Katie Schuler – katie.schulero.gov. For other inquiries, contact the HR Mainline at  or email the staffing team .

Taxation

Northland 1st Floor
4485 Northland Ridge Boulevard
Columbus, OH 43229

United States of America – Ohio – Franklin County – Columbus

Compensation: $47.50

Schedule:

Full-time

Union:
Exempt from Union

Information Technology

Adaptability, Leading Others, Problem Solving

Creating a seamless and user-centric experience for all Ohio Taxpayers

The Ohio Department of Taxation administers individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation commits to building a strong and skilled workforce. We invest in employee development through comprehensive training, a competitive total compensation package that includes medical, dental, and vision insurance, tuition reimbursement, health and wellness programs, work‑life balance initiatives, and opportunities for career advancement.

The Ohio Department of Taxation is seeking to fill one (1) Information Technology Manager 1 position in the Information Services Division.

• Supervise IT support staff responsible for service desk operations, inventory control, end‑user support, and device distribution.
• Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding.
• Oversee Service Now service desk processes, handle advanced escalations, and coordinate coverage to ensure timely and prompt resolution of issues.
• Strategically plan for hardware replacement and assist with IT procurement.
• Provide assistance with onboarding of new staff, maintain documentation and job aids, contribute content for internal platforms, and support IT needs for agency events.
• Analyze user needs, assist with system updates, and ensure adherence to IT standards.

To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins at  or email Accessibilityo.gov.

A full Position Description will be provided during the interview process.

At the State of Ohio, we provide a variety of health and financial benefits to eligible full‑time employees. The benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums (after eligibility period)
• Paid time off, including vacation, personal, sick leave, and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (e.g., OPERS, STRS, SERS, HPRS) and Optional Deferred Compensation (Ohio Deferred Compensation)

8½ years (102 months) of experience commensurate with job duties and required knowledge and skills as outlined in the approved position description; 18 months of experience performing project management functions as defined in the series purpose. Alternatively, completion of undergraduate core coursework in computer science or an academic major that included at least one course in advanced‑level programming, logic‑based mathematics, database concepts, computer systems analysis & design, and basic data processing concepts.

Additional requirements include 6½ years (78 months) of experience and, for certain career levels, specific supervisory experience or qualifications. For full details, see the complete minimum qualifications.

Information Technology

Leading Others, Problem Solving, Adaptability

The final candidate selected for the position will be required to undergo a criminal background check. Section 2961 of the Ohio Revised Code prohibits individuals convicted of a felony, including but not…