Consultant, Technology Analyst - CSS - Indemnity

Job Overview

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company, Nationwide’s Technology team could be the place for you. Nationwide’s “on your side” philosophy places customers at the center of everything we do, and we are looking for associates who deliver extraordinary care.

The Consultant, Technology Analyst supports both Run (incident management, production stability) and Build (enhancements tied to business strategy) work across insurance, reinsurance, and claims technology platforms. This hybrid role requires two days in the office (Wednesday and Thursday) at one of three locations (Columbus, OH; Des Moines, IA; Scottsdale, AZ), and preference for flexing hours to align with the Central Time zone.

• Run (Operational Support & Incident Management)
  • Perform incident triage, analyze issues, scope impact, and identify root causes.
  • Assist in incident prioritization, balancing urgency, business impact, and severity.
  • Partner with IT Operations, SMEs, vendor teams, and business users to drive timely resolution.
  • Track recurring issues and contribute to long‑term remediation and stability improvements.
  • Document incident outcomes, patterns, and system behavior for knowledge management.
• Build (Enhancements & Strategic Initiatives)
  • Support enhancement and modernization work aligned with annual business strategy.
  • Translate requirements into clear, actionable user stories and acceptance criteria.
  • Participate in solution design discussions and impact analysis sessions.
  • Support testing cycles: create test cases, execute tests, and validate results.
  • Assist in user readiness, training, and deployment support.
• Business & Systems Analysis
  • Gather, analyze, and document business and technical requirements across reinsurance and claims.
  • Perform data flow, process flow, and workflow analysis to support solution delivery.
  • Recommend system and process improvements that enhance efficiency and accuracy.
  • Act as a subject‑matter resource for platform behaviors and data relationships.
• Reinsurance & Claims Expertise
  • Provide domain leadership across reinsurance and claims processes, data structures, and operational workflows.
  • Ensure configuration and enhancements align with business rules, audit needs, and regulatory compliance.
  • Support audits, reconciliations, and business reporting initiatives.
• Data & SQL Skills
  • Write basic‑to‑intermediate SQL queries for data extraction, validation, and analysis.
  • Conduct data quality checks, identify data integrity issues, and support reconciliation efforts.
  • Provide insights from data to support operational and strategic decisions.
• Project & Delivery Support
  • Participate in Agile ceremonies (planning, stand‑ups, backlog refinement, retrospectives).
  • Support defect management, documentation, and follow‑through to resolution.
  • Collaborate closely with business and technical teams throughout the delivery cycle.

• 5–10 years of experience as a Technology Analyst, Business Analyst, or Systems Analyst.
• Strong experience in insurance, reinsurance, and/or claims technology environments.
• Proficiency in writing and interpreting SQL queries for data extraction, validation, and analysis.
• Expertise in Jira: creating, managing, and tracking user stories, acceptance criteria, and documentation.
• Experience supporting both Run and Build work.
• Excellent analytical, problem‑solving, and documentation skills.
• Strong communication skills and ability to interact across business and technical teams.
• Team player with high engagement and ownership.

• Experience with insurance or reinsurance platforms (underwriting, claims, policy, or finance systems).
• Understanding of data mapping, ETL processes, or data warehouse concepts.
• Exposure to reporting or visualization tools (Power BI, Tableau).
• GenAI experience: using AI tools for documentation, requirements analysis, and test case creation; understanding prompt engineering concepts; applying AI‑assisted workflows.

• Strong problem‑solving and analytical thinking.
• Reinsurance / Claims domain understanding.
• High motivation, engagement, and sense of ownership.
• Strong teamwork and cross‑functional collaboration.
• Excellent communication and relationship‑building skills.
• Adaptability and continuous learning mindset.
• Ability to balance multiple priorities across Run and Build.

Nationwide is an equal opportunity employer and celebrates diversity. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by applicable law.