Business Analyst II

Embark on a rewarding and challenging career as a Business Analysis Associate II with our dynamic team. You will have the opportunity to make a significant impact by supporting process improvements, key initiatives, and expanding your creative skills in a supportive and collaborative environment.

• Analyze and interpret complex data sets from varied sources, utilizing advanced data analytics skills to uncover patterns and provide insightful reporting in support of operational and strategic initiatives.
• Leverage data analytics to validate that transactions/processes are executed to comply with regulatory requirements, policies, and procedures.
• Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department.
• Coordinate cross‑functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful implementation of business strategies.
• Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that have a direct impact on departmental outcomes.

• Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting, showcasing expertise equivalent to 3+ years of experience.
• Proficiency in developing and implementing automation strategies, with a strong understanding of systems architecture and data analytics.
• Proven ability to coordinate cross‑functional collaboration, with experience working with diverse teams across an organization.
• Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions.
• Experience in providing coaching and delegation to team members, empowering individuals and ensuring efficient achievement of objectives.
• Provide quality service to customers through continuous communication.
• Understand the software delivery lifecycle and have skills in industry‑standard methodologies and related tasks.

• Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision‑making.
• Experience with querying and programming languages such as SQL, Python, R, and prompt engineering for AI models and other intelligent solutions.
• Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
• Expertise in applying customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration.
• Ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.

We offer a competitive total rewards package, including base salary determined by role, experience, skill set, and location. Eligible employees may receive commission‑based pay and/or discretionary incentive compensation in cash and/or equity. Benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.