Voice Engineer

Must Have Technical/Functional Skills

• Strong experience with Voice / VoIP management tools and processes

• Strong knowledge and experience with Cisco Unified Call Manager

• Good knowledge and experience with SBC technologies (Oracle)

• Strong understanding of call recording systems (Nice)

• Strong E911 experience

• Good knowledge and familiarity

• with Cisco UCS

• Good experience with general networking technologies

• Strong understanding with Microsoft Teams Calling

• 3+ years of experience managing large call manager telephony environments

Roles & Responsibilities

• Configure and enable Teams Phone System, policies, calling plans, and number assignments.

• Work with SBCs (Audio Codes/Ribbon) for Direct Routing setup and testing.

• Perform user cutovers from Cisco to Teams in coordinated migration waves.

• Configure Teams call queues, auto attendants, voicemail, and routing policies.

• Migrate and validate analog and specialty lines (gateways/intercom/paging).

• Coordinate with carriers for number porting and PSTN transitions

• Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration.

• Update routing tables, dial peers, E911 configurations, and failover paths.

• Support coexistence scenarios during phased migration.

• Provide L2/L3 troubleshooting during pilot and mass migration phases.

• Identify issues in SBC routing, Teams policy conflicts, or device registration failures.

• Handle escalations related to call quality, dropped calls, and network dependencies.

• Create detailed SOPs, migration runbooks, rollback plans, and user guides.