Technology Engineer - Mainframe Systems

Position Overview:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. As a Technology Engineer you may be based in Pittsburgh, PA;
Strongsville, OH;
Dallas, TX;
Phoenix, AZ; or Birmingham, AL.

R217750

• Incident Management & Remediation
  • Lead and participate in P1/P2 incident response and major incident bridges
  • Perform triage, troubleshooting, and service restoration across technology layers
  • Execute remediation actions, including fixes and workarounds
  • Communicate status and impact to stakeholders in real time
  • Document incident timelines and support post‑incident reviews
• Problem Management
  • Conduct root cause analysis (RCA) for recurring and high‑impact incidents
  • Create and manage problem records to resolution
  • Drive permanent remediation and prevention strategies
  • Identify trends and reduce repeat incidents
  • Develop knowledge base articles and troubleshooting guides
• Change Management
  • Support and execute production changes and releases
  • Validate change readiness including testing and rollback plans
  • Participate in CAB and change reviews
  • Perform post‑implementation reviews
  • Ensure adherence to enterprise change standards
• Monitoring & Alerting
  • Develop and maintain monitoring dashboards and alerting strategies
  • Perform health checks and event monitoring
  • Tune alerts to reduce noise and improve signal quality
  • Leverage enterprise tools for observability and diagnostics
  • Enable proactive issue detection
• Troubleshooting & Production Support
  • Troubleshoot across application, infrastructure, database, and network layers
  • Analyze logs and system metrics to determine root cause
  • Support batch/ETL job recovery
  • Act as escalation point for complex issues
  • Collaborate with cross‑functional and vendor teams
• Resiliency & Availability
  • Ensure high availability of critical systems
  • Support disaster recovery and failover testing
  • Perform resiliency validation and identify single points of failure
  • Improve MTTR and overall system reliability
• Scalability & Performance
  • Perform capacity planning and system tuning
  • Optimize performance under peak workloads
  • Support scalable system design improvements
• 24x7 Operations Support
  • Participate in on‑call rotations including nights and weekends
  • Support war rooms and incident bridges
  • Ensure continuity across shifts and regions
  • Respond to after‑hours escalations
• Automation & Efficiency
  • Identify and automate manual operational processes
  • Improve incident response through tooling and scripts
  • Reduce operational toil and improve efficiency
• Governance & Compliance
  • Support audit, regulatory, and compliance requirements
  • Maintain documentation, runbooks, and procedures
  • Adhere to security, data, and access policies

• Leverage technical knowledge and industry experience to design, build, and maintain technology solutions; assist with selecting appropriate platforms, integrating, and configuring solutions.
• Develop software components and hardware for new and emerging technology projects; align these with business strategies and objectives.
• May provide consultation on common issues and best practices for junior staff.
• Perform systematic analysis on client requirements within the traceability framework and resolve any functional problems encountered.
• Ensure quality of project deliverables while maintaining compliance with relevant standards and processes.

• Preferred Skills
  :
  Communication, Competitive Advantage, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning (ML), Problem Solving, Risk Assessments, Team Player, Technical Knowledge.
• Competencies
  :
  Application Delivery Process, Consulting, Effectiveness Measurement, Emerging Technologies, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning (Tactical, Strategic), Problem Solving.
• Work Experience
  :
  Roles at this level typically require a university or college degree, with 3+ years of relevant, direct industry experience.…