ATM Phone Support Technician - W2

ATM Phone Support Technician - W2

Position Type: 12‑month W2 contract with opportunity to convert to a permanent position

Location:

On site 1111 Polaris, Columbus, OH.

Pay:
Up to $35.00 an hour, depending on experience

Schedule:

Monday – Friday, shift rotation; 1st and 2nd shifts rotating every month
1st shift: 7am or 8am to 4pm or 5pm; 2nd shift: 2pm or 3pm to 11pm or 12am

As a team member on the ATM Deployment and Installation Team (DIT), you will be part of a team that strives to enhance employee and vendor experience through managing ATM projects related to new installations, replacements, and temporary moves to accommodate real estate projects.

The DIT Team is a part of the ATM Monitoring Group (AMG), which supports more than 15k ATMs by monitoring active technician dispatches and the overall health of the devices across the entire fleet. You will be part of a team of analysts that executes on the ATM projects listed above, as well as a liaison between support groups that help provide a pathway to resolution assistance.

AMG partners with various teams, including Technology, Real Estate, third‑party suppliers, and ATM hardware and Cash Supplier Management to maintain the Chase ATM fleet.

• Previous background working in a large environment supporting the deployment and configuration of technology devices in the retail financial industry
• Specific experience supporting ATM technicians in installation steps in the field and software load/configuration from a remote support location
• Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM
• Ability to work in a fast‑paced environment with the ability to multi‑task inbound/outbound phone calls, application of department/install processes, updating project details, and managing concurrent issues
• Strong troubleshooting skills leveraging documented procedures/resolution steps and analytical problem‑solving skills to resolve issues
• Strong communication skills when interacting with technology and non‑technology stakeholders

• Freedom to work from another location—including an international destination—for up to 30 consecutive calendar days per year
• Access to 11 thriving and diverse Teammate Resource Groups

Insight is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.