Patch Service Analyst W2

Position: Patch Service Analyst W2 Hiring
Company Description

Job Description

Role:
Patch Service Analyst

Work Location:

Phoenix, AZ;
Columbus, OH;
Dallas, TX
Job Type: Contract
Interview:
Phone/Skype

Job Description:

Patch Management Support:
Identify, track and remediate patch vulnerabilities across the client system enterprise, including server,
workstation and system device support.

• Incident, Task & Change Management:
Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the client environment.

• KRI & SLA Tracking:
Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the client system enterprise.

• Cross-Team Collaboration and Support:
Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the WAB enterprise.

• Tool Familiarity:
Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, Service Now, Power Shell Scripting/Toolmaking, Rapid7, Patch

MyPC, Windows OS, Power BI, Active Directory (AD), Entra , Azure and Linux OS.

• Software Packaging:
Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM).

• Project Support:
Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts.

• Continuous Improvement:
Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.

Technical Skill-Requirements for EPS Analyst Role - Patch Management Analyst

Qualifications:

• Bachelor's degree in information systems, or related field.

• 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.

• Strong Analytical and communication skills with a focus on cross-functional collaboration.

• General support knowledge involving the Financial-Banking industry preferred.

Tool & Platform Competencies should include:

• Microsoft Configuration Manager (MCM/MECM/SCCM)

• Service Now

• Intune

• Power BI

• Power Shell

• Windows OS

• Active Directory (AD)

• Azure

• PatchMyPC

• Rapid7

• Entra

• Share Point

• Confluence
• (desired) Linux OS

Key Responsibilities:

• Administer patch management support of servers, workstations and enterprise system devices.

• Maintain Incident, Task and Change support ticket assignments.

• Track and report on related KRIs, SLAs, and vulnerability metrics.

• Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.

• Design, build and deploy packaged updates and application installs associated with patch vulnerability management.

• Perform EPS project work and cross-department collaboration efforts.

• Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.

What are the Mandatory skills and skill proficiencies required for this position?

• Microsoft Configuration Manager (MCM/MECM/SCCM)

• Service Now

• Intune

• Power BI

• Power Shell

• Azure

• PatchMyPC

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.