Sr. Manager, Technical Engineering

Job Overview

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Sr. Manager, Technical Engineering – Application Support leads a specialized production support organization responsible for L2/L3 application support, systems engineering, and operational readiness for business‑critical healthcare platforms. This leader ensures reliable service delivery by guiding incident/problem management, monitoring and observability strategy, change/release execution, and disaster recovery readiness, while partnering closely with Application Development, Product, Infrastructure, Security, and Quality teams.

Location:

Columbus, OH metropolitan area. Sponsorship is not available for this role.

• Service Operations Leadership (L2/L3 Production Support)

  Own day‑to‑day operational performance for assigned applications/services, including stability, availability, latency/performance, and operational risk.

  • Lead major incident response and escalation management; ensure timely communications, stakeholder coordination, and documented follow‑through.
  • Drive problem management and root‑cause analysis practices that reduce repeat incidents and improve MTTR through durable corrective actions.
  • Establish and improve operational processes, knowledge management, and tooling to reduce toil and improve support efficiency.
• Systems Engineering & End‑To‑End Integration

  Perform and guide technical planning, system integration, verification, and validation activities for new capabilities and platform changes.

  • Lead functional analysis, dependency/interface definition, and trade‑off evaluations (risk, cost, supportability) to recommend robust systems solutions.
  • Ensure “operational acceptance” criteria are defined and met (runbooks, monitoring coverage, rollback plans, capacity considerations, access/controls).
• SDLC Partnership with Application Development

  Partner with the Manager of Application Development and delivery teams to coordinate release planning, deployment readiness, and production validation of changes across environments.

  • Collaborate with Product Owners, Business Analysts, QA, and Project/Program Management to ensure functional and non‑functional requirements translate into supportable production solutions.
  • Provide operational feedback loops into development roadmaps (tech debt, reliability improvements, automation priorities, and defect trends).
• Reliability Engineering, Monitoring, and Continuous Improvement

  Define and mature monitoring/alerting strategies, service health indicators, and operational reporting that improve early detection and service quality.

  • Drive systemic improvements: resilience patterns, performance optimization, automation, standardization, and proactive risk reduction.
  • Champion disciplined change management and operational governance across support activities.
• Disaster Recovery, Business Continuity, and Operational Readiness

  Ensure DR plans are accurate, testable, and executed.

  • Own readiness artifacts: runbooks, recovery procedures, dependencies, and evidence needed for audits/assessments.
• Governance, Security, Risk, and Compliance

  Establish governance structures; ensure adherence to security standards, regulatory obligations, and operational controls.

  • Support audits and required assessments.
  • Partner with Security and Engineering teams to embed secure‑by‑design operational practices (access, logging, patching, vulnerability response, evidence collection).
• People Leadership & Talent Development

  Provide full people‑leadership accountability: hiring, onboarding, coaching, performance management, development plans, and succession planning.

  • Build a high‑performing culture focused on customer outcomes, reliability, learning, and continuous improvement.
• Financial, Resource, and Vendor Management

  Own workforce planning, forecasting, and budget inputs; manage vendor relationships and contracts supporting operational delivery.

  • Coordinate with system/network/storage/platform teams on capacity and growth planning to support service demands and SLAs.

• Degree or equivalent experience, typically 9+ years of professional experience and 1+ years of…