Senior IT Asset Management Administrator

The salary range for this job posting is $77,450.00 - $ annually + bonus + benefits.

Pay Type:

Salary
The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job‑related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance has an opening for a Senior IT Asset Management Administrator based in either our Columbus, Ohio or Charleston, West Virginia office. This position follows a hybrid work schedule, and candidates should reside within a reasonable commuting distance of one of these office locations to accommodate required in‑office time.

The Senior IT Asset Management Administrator serves as a subject‑matter expert and operational leader for Encova's IT Asset Management (ITAM) program. This role provides advanced administration, governance, and optimization of Encova's Service Now Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. The Senior Administrator ensures asset data accuracy, drives lifecycle efficiency, strengthens compliance, and leads cross‑functional coordination with Procurement, Finance, Security, End User Computing, and application asset owners.

This position is responsible for maturing Encova's ITAM processes, improving automation, enhancing reporting, and guiding stakeholders through best practices. The ideal candidate brings strong technical depth in Service Now ITAM, proven experience improving asset lifecycle operations, and the ability to influence process adoption across teams.

• Serve as the primary technical and operational owner of Encova's Service Now HAM and SAM modules.
• Lead configuration improvements, workflow enhancements, and lifecycle automation within Service Now ITAM.
• Ensure asset data accuracy through proactive monitoring, reconciliation, and governance controls.
• Partner with Service Now platform owners to design scalable, maintainable ITAM solutions.
• Lead integrations between Service Now and procurement, inventory, CMDB, and endpoint management systems.
• Provide guidance and mentorship to junior ITAM staff and cross‑functional contributors.

• Oversee and optimize the full hardware lifecycle: request, procurement, receipt, deployment, maintenance, recovery, and disposal.
• Track laptops, desktops, peripherals, mobile devices, server compute equipment, network equipment, and other IT assets.
• Coordinate with asset owners, procurement teams, and managed partners to ensure accurate lifecycle documentation, accountability, and compliance.
• Establish and enforce asset tagging standards, stockroom processes, and chain‑of‑custody controls.
• Lead vendor and partner coordination for asset fulfillment, logistics, and disposal.
• Identify opportunities to reduce hardware loss, improve forecasting, and optimize refresh cycles.

• Lead software entitlement management, license allocation, and compliance oversight within Service Now SAM.
• Conduct advanced software reconciliation, optimization analysis, and cost‑reduction initiatives.
• Oversee software request workflows, automated fulfillment, and approval governance.
• Monitor unauthorized or unlicensed software usage and coordinate remediation with stakeholders.
• Partner with application asset owners and the Procurement team to ensure compliant, cost‑effective software acquisition and lifecycle management.
• Support vendor audits, true‑ups, and contract renewals with accurate, audit‑ready data.

• Develop and maintain dashboards, KPIs, and reporting for asset inventory, lifecycle health, compliance, and financial impact.
• Lead internal controls, audit support, and regulatory compliance activities related to IT assets.
• Document and refine ITAM processes, SOPs, and governance frameworks to ensure consistent execution.
• Collaborate with Finance on asset valuation, depreciation, budgeting, and cost‑allocation strategies.
• Drive cross‑functional…