Senior IT Asset Management Administrator

The salary range for this position is $77,450.00 - $ annually, in addition to bonus and benefits. The salary range provided reflects the full compensation range for this job requisition.

Location:

Columbus, Ohio or Charleston, West Virginia. This role follows a hybrid work schedule, and candidates must reside within a reasonable commuting distance of the assigned office location.

Recruitment is limited to U.S. states that Encova is registered to payroll:
Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

The Senior IT Asset Management Administrator serves as a subject‑matter expert and operational leader for Encova’s IT Asset Management (ITAM) program. This role provides advanced administration, governance, and optimization of Encova’s Service Now Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.

• Service Now ITAM Leadership & Administration
  • Serve as the primary technical and operational owner of Encova’s Service Now HAM and SAM modules.
  • Lead configuration improvements, workflow enhancements, and lifecycle automation within Service Now ITAM.
  • Ensure asset data accuracy through proactive monitoring, reconciliation, and governance controls.
  • Partner with Service Now platform owners to design scalable, maintainable ITAM solutions.
  • Lead integrations between Service Now and procurement, inventory, CMDB, and endpoint management systems.
  • Provide guidance and mentorship to junior ITAM staff and cross‑functional contributors.
• Hardware Asset Management (HAM)
  • Oversee and optimize the full hardware lifecycle: request, procurement, receipt, deployment, maintenance, recovery, and disposal.
  • Track laptops, desktops, peripherals, mobile devices, server compute equipment, network equipment, and other IT assets.
  • Coordinate with asset owners, procurement teams, and managed partners to ensure accurate lifecycle documentation, accountability, and compliance.
  • Establish and enforce asset tagging standards, stockroom processes, and chain‑of‑custody controls.
  • Lead vendor and partner coordination for asset fulfillment, logistics, and disposal.
  • Identify opportunities to reduce hardware loss, improve forecasting, and optimize refresh cycles.
• Software Asset Management (SAM)
  • Lead software entitlement management, license allocation, and compliance oversight within Service Now SAM.
  • Conduct advanced software reconciliation, optimization analysis, and cost‑reduction initiatives.
  • Oversee software request workflows, automated fulfillment, and approval governance.
  • Monitor unauthorized or unlicensed software usage and coordinate remediation with stakeholders.
  • Partner with application asset owners and the Procurement team to ensure compliant, cost‑effective software acquisition and lifecycle management.
  • Support vendor audits, true‑ups, and contract renewals with accurate, audit‑ready data.
• Governance, Reporting & Continuous Improvement
  • Develop and maintain dashboards, KPIs, and reporting for asset inventory, lifecycle health, compliance, and financial impact.
  • Lead internal controls, audit support, and regulatory compliance activities related to IT assets.
  • Document and refine ITAM processes, SOPs, and governance frameworks to ensure consistent execution.
  • Collaborate with Finance on asset valuation, depreciation, budgeting, and cost‑allocation strategies.
  • Drive cross‑functional initiatives to improve asset lifecycle efficiency, reduce risk, and enhance user experience.
  • Recommend and implement ITAM best practices, industry standards, and process improvements.

• Required
  • 4–7 years of experience in IT Asset Management, Service Now administration, or related IT operations roles.
  • Advanced hands‑on experience with Service Now HAM and SAM modules.
  • Strong understanding of IT hardware and software lifecycle processes, governance, and compliance.
  • Demonstrated ability to lead cross‑functional initiatives and influence process adoption.
  • Excellent analytical, documentation, and communication skills.
  • Pro…