Manager - Implementation & Systems

Position Summary

We are hiring a Manager – Implementation & Training to support Ryder's Startup Operations in our Supply Chain Solutions division.

• Lead system and training excellence at scale by coaching and developing teams while driving accountability across logistics operations.
• Own the design and execution of logistics training strategies, including Train‑the‑Trainer programs that enable sustainable knowledge transfer.
• Act as the systems and process authority for WMS‑driven operations, supporting end users and resolving system and workflow challenges.
• Partner cross‑functionally with IT and business leaders to support system rollouts, testing, go‑live events, and post‑implementation stabilization.
• Translate data into action by tracking KPIs, analyzing performance trends, and recommending improvements that drive measurable results.
• Champion continuous improvement initiatives that streamline workflows, close performance gaps, and standardize best practices across locations.
• Create and maintain operational documentation, including SOPs, work instructions, training tools, and system reference materials.
• Manage complex implementations and priorities, balancing timelines, milestones, and resources to support site launches and growth.
• Ensure operational readiness and compliance by maintaining accurate documentation, training adherence, and system readiness.
• Deliver a strong customer‑focused approach through proactive problem‑solving, follow‑through, and resolution in high‑volume environments.

• Standardize WMS configurations and workflows across all sites.
• Analyze enterprise system performance data to identify trends and improvements.
• Define training architecture including certification and onboarding standards.
• Align IT, Operations, and Training teams on priorities.
• Ensure system readiness during startup execution.
• Drive continuous system improvements across the network.
• Develop system leadership capability within the organization.
• Provide executive‑level system performance reporting.

• Travel for early Monday site arrivals and Friday afternoon/evening departures; support two‑week startup assignments when required; conduct annual inspections during non‑startup periods; maintain accurate documentation, expense reporting, and operational data submission.
• Perform other duties as required.

• Bachelor’s Degree in Supply Chain, Information Systems, or Business Administration (Preferred).
• High School Diploma/GED (Required).
• 7+ years in systems implementation or logistics technology leadership (Required).

Greater than 60%.

• Pay Type:
  
  Exempt, salary paid twice per month.
• Annual salary: $105,000 – $112,000.
• Annual bonus potential: up to 20% of base salary.

• Medical, Dental, Vision benefits start at 30 days.
• 401(k) savings plan with company match.
• Discounted employee stock purchase options.
• Quality employee discounts on tools, cars, appliances, travel, and more.
• All major holidays paid and paid time off within first year.
• Up to 12 weeks paid maternity leave.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, and status as a qualified individual with a disability.