Systems Engineer

Scientific Games is a global leader in lottery games, sports betting, and technology, offering advanced backend systems and digital solutions.

The Operations Engineer will support and maintain 24/7 real‑time transaction processing platforms, ensuring the stability, performance, and reliability of the system through monitoring, troubleshooting, and process optimization.

• Production Support: Provide Tier1 and Tier2 support for real‑time platforms, troubleshooting issues, coordinating with Tier3, development, and QA teams, and covering a 24/7 on‑call rotation for Scientific Games Lottery and Interactive production systems.
• New System Implementation: Build and test new systems, perform system performance analysis, support on‑site during implementations and overhauls, and coordinate integration testing.
• System Monitoring & Maintenance: Continuously monitor database health, server utilization, and transaction flow to ensure optimal uptime; install and patch Windows and Linux operating systems; manage SSL certificates.
• Automation & Scripting: Automate routine tasks using Bash scripting, Ansible, and Python to improve efficiency and reduce manual intervention.
• Incident Management & Troubleshooting: Diagnose and resolve issues related to system performance, database optimization, transaction failures, or server anomalies; investigate root causes and implement preventive measures.
• Collaboration: Work closely with Tier3, UAT testers, QA, and development teams to resolve platform issues, implement enhancements, and maintain clear technical documentation and status updates.
• Database Management: Perform routine Postgre
  
  SQL maintenance tasks such as query optimization, backups, and troubleshoot database‑related issues.
• Performance Tuning: Identify performance bottlenecks and implement tuning strategies to support scalability.
• Documentation & Reporting: Maintain concise troubleshooting guides, platform configurations, automation scripts, and prepare regular reports on system performance, incidents, and resolutions; manage user access and SAML‑based SSO, including onboarding and revocation.

• Technical Expertise: Proficiency in Bash scripting, Ansible, Ubuntu Linux administration, Postgre
  
  SQL, and Python. Experience with VMWare, SAN, and Windows/Linux server architectures.
• Support
  
  Experience:
  
  Minimum 2years in a Tier2 or equivalent technical support role; proven ability to diagnose and resolve technical issues in a fast‑paced environment.
• Problem‑Solving: Analytical mindset, methodical approach to troubleshooting, experience with system logs and monitoring tools.
• Communication: Excellent verbal and written skills for documentation and user interaction, ability to explain complex concepts to non‑technical audiences.

• Associate degree related to information technology (bachelor’s preferred).
• Familiarity with private/cloud platforms (AWS, GCP, Azure) and containerization tools (Podman, Docker, Kubernetes).
• Experience with monitoring solutions (Zabbix, Prometheus, New Relic).
• Knowledge of Git, version control, and scripts in Power Shell or other languages.
• Relevant certifications (LPIC, Postgre
  
  SQL, etc.).

$110,000 + 5% annual bonus.

Regularly required to sit, stand, walk, bend, use hands, operate a computer, and maintain close and distance vision while performing job tasks.

Employees may be required to obtain gaming licenses, undergo background investigations, or meet other regulatory requirements as mandated by law or contract.

SG is an Equal Opportunity Employer and does not discriminate against applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. For more information on your equal employment opportunity rights, please refer to the EEOC Poster.