AWS Amazon Connect Sales Architect. Columbus LilyLifestyle

We Are:

Accenture is looking for passionate, customer‑obsessed AWS cloud developers and AWS solutions architects to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers. You will work with people across our industry, specialist organizations, and technology groups to help our customers get the most out of AWS in their cloud journey.

A seasoned technology leader with deep expertise in Amazon Connect and the AWS ecosystem, responsible for driving contact center modernization initiatives with a proven ability to lead cross‑functional teams, deliver enterprise‑grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. You are ready to lead the end‑to‑end delivery of Amazon Connect‑based contact center solutions and oversee design, architecture, and implementation across AWS services such as Lambda, Lex, S3, and Contact Lens.

• Team Leadership:
  Drive end‑to‑end ownership of a team responsible for the design, development, and implementation of cloud‑based contact center transformation initiatives, leveraging platform‑led solutions across enterprise environments.
• Business Development:
  Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects.
• Market Engagement:
  Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization.
• Talent & Practice Growth:
  Build and expand the practice by actively participating in talent acquisition while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands.
• Project Delivery Excellence:
  Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders.

Travel may be required for this role. Travel varies from 0% to 100% depending on client requirements.

• Minimum of 5 years hands‑on experience with Amazon Connect Contact Center. Deep expertise on Amazon Connect product features and contact center related to AWS services like Lex, Pinpoint, Transcribe, Comprehend.
• Minimum of 7 years of complex contact center architectures including integrations to CRM and back‑office applications.
• Minimum of 7 years AWS Cloud platform and services with Solution architect skills.
• Minimum of 5 years’ experience with AWS contact center, Amazon Connect flows, AWS Lambda, API Gateway, Dynamo
  
  DB, S3, Cloud Watch, IAM policies, AWS Lex.
• In‑depth knowledge of contact center KPIs, call flows, IVRs, agent routing, queue logic, callback handling, and escalation processes.
• Minimum of 7 years program/people management experience.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent (minimum 12 years) work experience. If associate’s degree, 6 years of work experience.

• Seasoned techno‑functional professional with significant experience working on large‑scale business/operational transformation projects.
• Good understanding of contact center technology landscape.
• Bonus points if you have experience with Amazon Contact Lens, Amazon Bedrock or Kendra, CI/CD & IaC (Infrastructure as Code), Dev Ops.
• 10 years experience with contact center technologies (Avaya, Genesys, etc.).

Accenture provides a reasonable range of compensation for roles that may be hired as set forth below, varying by office location, role, skill set, and level of experience.

We offer a market‑competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

• California: $132,500 to $302,400
• Cleveland: $122,700 to $241,900
• Colorado: $132,500 to $261,300
• District of Columbia: $141,100 to $278,200
• Illin…