ServiceNow QA- Test Engineer

Job Title:
Service Now QA
- Test Engineer

Location:
Columbus, OH (Onsite 5 days/week)

Employment Type:
Full-Time / Contract-to-Hire

Role Overview: We are seeking a detail-oriented Service Now QA/Test Engineer to lead the quality assurance and testing efforts for a large-scale public sector Service Now platform. This role ensures that all platform enhancements, upgrades, and custom applications are defect-free and compliant with rigorous government security standards.

The successful candidate will be responsible for the end-to-end testing lifecycle, from creating comprehensive test plans to executing automated and manual tests within a FedRAMP-authorized environment.

Key Responsibilities:

• Test Strategy & Planning: Develop and execute comprehensive test strategies, test plans, and test cases tailored for Service Now modules (ITSM, ITOM, CSM, etc.).
• Automated Testing (ATF): Design, build, and maintain automated test suites using the Service Now Automated Test Framework (ATF) to ensure regression testing is efficient and thorough.
• Functional & Regression Testing: Conduct rigorous manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles.
• Security & Compliance Validation: Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards.
• Defect Management: Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis.
• User Acceptance Testing (UAT) Support: Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during the testing phase.
• Performance Testing: Monitor platform performance during load testing to ensure the environment remains responsive under enterprise-scale usage.

Required Qualifications:

• Experience: 4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the Service Now platform.
• Technical Mastery of ATF: Proven experience implementing and managing the Service Now Automated Test Framework (ATF).
• Testing Methodologies: Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC).
• Tools: Experience with defect tracking tools (Jira, Service Now Agile/Test Management) and automated testing tools (Selenium, etc., is a plus).
• Citizenship: Must be a US Citizen or Green Card holder.
• Onsite Commitment: Ability to work onsite in Columbus, OH, 5 days a week.

Preferred Qualifications:

• Public Sector Experience: Prior experience testing systems within a state, local, or federal government framework.
• Security Mindset: Knowledge of accessibility standards (Section 508 compliance) and security testing protocols.
• Certifications: Service Now Certified System Administrator (CSA) and/or ISTQB Certified Tester.