Services Technician

Requisition Number: 104954

Location:

Fully onsite in Columbus, OH office. Monday–Friday. Combination of 1st and 2nd Shift.

As a team member on the ATM Deployment and Installation Team (DIT), you will help enhance employee and vendor experience by managing ATM projects related to new installations, replacements, and temporary moves that support real estate initiatives. DIT is part of the ATM Monitoring Group (AMG), which supports 15,000+ ATMs by monitoring active technician dispatches and overall device health across the fleet.

In this role, you will execute on ATM deployment projects and serve as a liaison between support groups to help drive timely resolution. AMG partners with Technology, Real Estate, third‑party suppliers, and ATM hardware and cash supplier management to maintain the Chase ATM fleet.

• Support ATM technicians through installation steps in the field and software load/configuration from a remote support location.
• Coordinate effectively with cash vendors, security vendors, ATM technicians, and other trades required to complete ATM installations.
• Troubleshoot issues using documented procedures and analytical problem‑solving to drive resolution.
• Manage a fast‑paced workload by multitasking inbound/outbound calls, applying install processes, and updating project details while handling concurrent issues.

• Experience supporting deployment and configuration of technology devices in a large enterprise environment (ideally within retail financial services).
• Strong understanding of ATM installation workflows and the support roles across technicians, vendors, and related trades.
• Strong troubleshooting and analytical problem‑solving skills, with the ability to follow and apply documented procedures.
• Strong communication skills when interacting with both technology and non‑technology stakeholders.

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.