Service Desk Analyst

Immediate need for a talented Service Desk Analyst. This is a 36+ Months Contract opportunity and is located in Columbus, OH (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job Diva
-09945

Pay Rate: $18- $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Must be comfortable to work at the payrate of $19/hour.
• Remote while contracting Hybrid once converted and the days are Tues/Wed
  -appetite for Part Time
• Monday through Friday 6:00 am - 9:30 pm normal coverage, starting times range from 6:00 am - 1:00 pm, starting every half hour, 1:00-9:30pm last shift
• TRAINING:
• 4-5 weeks, Mon – Fri, 8:30- 5:00 EST with DSM sister site, 7:30am-4:00pm CST. Training will be up to 3 wks. classroom, 1-2 week launchpad/nest area – live on floor taking calls through headset with trainers on hand.
• Operation is a 24x6, Monday through Friday 6:00 am - 9:30 pm normal coverage, starting times range from 6:00 am - 1:00 pm, starting every half hour, 1:00-9:30pm last shift, small overnight 3rd shift during work week.
• There is also a limited crew 8:00 am
  -5:30 pm on Sat, if you work Sat then you would have a day during the week off, closed on Sundays; on call for Sundays.
• Training is mandatory, missing any part of training could be grounds for termination.
• Fix/Troubleshooting: password, network, connectivity, HW/SW, mobile apps, printers, application errors, VPN, etc
• Will be looking for them to help maintain service levels; provide adequate customer service; protect the assets of NW and their associates; understand the concept of Social Engineering as they’re the front door of NW; always looking for new ways to improve the process.

Key Requirements and Technology Experience:

• Key skills:
  
  - Must have at least one year of experience as a "service desk analyst" OR "help desk analyst" OR "IT support specialist" OR "technical support specialist".
• Experience working with Microsoft products and services on a Windows 10 platform.
• Ability to work with a ticketing system, ex:
  Service Now
• Good verbal and written communication skills to effectively interact with customers and all levels of personnel.
• Must be able to provide technical support to diagnose, analyze, research and resolve moderately complex computer problems while minimizing the impact of service interruptions.
• Must be able to analyze moderately complex error conditions and/or abnormal situations and report malfunctions to management.
• Must have the ability to utilize computer operation.
• System software commands to troubleshoot and resolve moderately complex issues related to application and hardware/peripherals.
• Must have good analytical and decision-making skills.
• Experience providing customer support.
• Experience working in a contact center environment.
• Desire to expand information technology knowledge and skills.
• Focused on continuous learning.
• Ability to work under pressure.
• Adaptability
• Teamwork skills

Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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