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Help Desk Analyst ::Franklin or Madison

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: STI
Full Time position
Listed on 2026-06-03
Job specializations:
  • IT/Tech
    Systems Administrator, IT Support, Technical Support
Job Description & How to Apply Below
Job Title: DRC-Help Desk Analyst 2-HDA2

Client: State of Ohio

Location:
Onsite


Description:

AM-Brian Gross

Interviews will be onsite. Location TBD after candidate screening.

Candidates will work onsite in Franklin or Madison County.


Job Description:

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.


• Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.



• Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.



• Interfaces with other platforms from bothhardware and software perspectives.



• Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technical documentation.



• Responds verbally and in writing to questions and concerns.



• Performs other duties as assigned.



• Strong experience supporting Windows 11



• Experience with file server management, activedirectory, GPO settings.



• Travel is required


Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Diagnoses, analyzes, and resolves issues for customers across multiple technological domains

Required

3

Years

Strong experience supporting Windows 11

Required

3

Years

Experience with file server management, active directory, GPO settings

Required

3

Years

Very extensive knowledge with Windows 11, active directory, GPO settings

Required

3

Years

Demonstrates strong technical proficiency in operating systems (Windows, macOS)

Required

3

Years

Experience with the Service Now IT service management application.

Required

3

Years
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