Solution Architect​/Senior Solution Architect

Industry

• Life Sciences / Pharma
• Financial Services

The Sr. Solution Architect leads one or more work streams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands‑on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Solution Architects are strong presenters and facilitators that are able to co‑create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action.

They connect with technical and business customers from all levels through C‑suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects are stewards of the Professional Services Methodology. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply thought leadership and standard methodologies by engaging with the cloud‑specific practices teams, contributing both internally in their Community and externally in the marketplace.

On a day to day basis, the Sr. Solution Architect is responsible for delivering high‑value solutions, ensuring alignment with the organization's strategic goals and the customer's business objectives.

Salesforce Professional Services is looking for a Sr. Solution Architect with Regulated Industries Experience (Financial Services, Life Sciences/Pharma). As a Sr. Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Your responsibilities include:

• Serve as a trusted advisor to the client
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Guide agents to support delivery
• Work collaboratively with strong communication skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third‑party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

• 10+ years of relevant experience in enterprise‑level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
• 3+ years experience in Regulated Industries
• Extensive experience with configuration and customization on the Salesforce platform
• Ability to drive agentic delivery, with experience in AI tool chains (e.g., Claude, Cursor, Elements Cloud, etc.)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end‑states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Experience documenting business processes and wire‑framing system…