Staff Engineer II - ServiceNow Developer

Job Title:

Staff Engineer II - Service Now Developer

Location:

Block 23

What you'll do:

As a Staff Engineer II, you'll lead strategic planning for technical solutions, design reliable engineering practices, and maintain technical documentation. Your focus will be on IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management Database (CMDB).

* IT Service Management (ITSM):
You will develop, configure, and maintain Service Now ITSM applications to streamline and optimize service delivery processes. This includes incident, problem, change, and request management modules. Enhancing user experience and ensuring seamless integration with other IT tools will be critical.

* IT Asset Management (ITAM):
You will manage the Service Now ITAM applications to track and manage IT assets throughout their lifecycle. This includes implementing solutions for asset tracking, inventory management, and compliance with organizational policies and industry standards.

* IT Operations Management (ITOM):
You will leverage Service Now ITOM applications to monitor and manage the health and performance of IT services and infrastructure. This involves automating routine tasks, orchestrating workflows, and ensuring proactive identification and resolution of issues.

* Configuration Management Database (CMDB):
You will be responsible for maintaining and optimizing the Service Now CMDB to ensure accurate and up-to-date configuration data. Managing relationships between configuration items and ensuring data integrity will be essential for supporting decision-making and incident resolution processes.

* Security Operations (Sec Ops):
Manages the entire lifecycle of a threat, from detection to resolution and Automates the prioritization, grouping, and patching of vulnerabilities, pulling data from scanners like Nessus or Qualys.

What you'll need:

* 7+ years of related experience IT App Support, IT Development, IT Networking, or similar field.

* Service Now Certified Application Developer preferred.

* Bachelor's degree in related field required.

* Previous leadership experience preferred.

* Service Now Certified System Administrator (CSA) preferred.

* Certified Application Developer (CAD) preferred.

* Intermediate to advanced knowledge of general Financial Services or Banking is preferred.

* Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

* Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously. Additional experience with pipeline development and leveraging Azure Dev Ops while working on multiple projects simultaneously.

* Advanced ability to see the big picture and align projects with organizational goals. Capable of leading and motivating cross-functional teams. Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level. Proficient in governance patterns tied to intake, technical reviews and architectural compliance.

* Advanced speaking and writing communication skills.

* May require up to 25% travel.

Benefits you'll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as Ameri Home Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is…