Product Delivery Manager - Digital Acquisition and Enablement Platforms

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Category:
Product Portfolio & Delivery

Job Schedule:

Full time

Posted Date: T17:48:38+00:00

Job Shift: Day

Base Pay/Salary: NY $97,850.00-$

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Digital Acquisition and Enablement Platforms (AEP), you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Bring a strong technical foundation and a "figure-it-out" mindset, quickly learn product capabilities and core platform flows; build LOB domain knowledge and a practical understanding of how the system works; confidently represent AEP in discussions on blockers/issues.

Demonstrate executive presence and program leadership: represent AEP credibly in front of LOB leadership; lead the program across the area product groups with authority and influence, aligning stakeholders, driving decisions, managing conflicts/trade-offs, and holding teams accountable to outcomes, timelines, and quality.

Job responsibilities

* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.

* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.

* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.

* Serve as the primary horizontal coordinator across all Area Product Groups (APGs), ensuring alignment, integrated planning, and coordinated execution to meet LOB demand.

* Partner closely with LOB ambassadors to translate priorities into an actionable plan; maintain a single view of commitments, progress, and follow-ups; act as the primary point of contact for LOB feedback and issue resolution.

* Own a disciplined communications and reporting cadence: deliver clear status and RAG reporting, highlight dependencies, and proactively escalate risks/blockers with recommended paths forward to leadership and stakeholders.

* Drive continuous improvement across the program operating model by using data and stakeholder feedback to streamline intake, improve delivery predictability, and strengthen transparency.

* Partner with Digital Finance to track planned vs. actuals, enable investment transparency, and reinforce financial discipline across initiatives.

* Build a high-performance operating culture across the program community and product teams-clarifying ownership, driving accountability, and reinforcing operational excellence.

* Lead product planning and governance by supporting quarterly increment planning (QIP), roadmap and dependency management; establish funding/capacity guardrails and decision forums; ensure crisp articulation of the "what" and the "why."

Required qualifications, capabilities, and skills

* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.

* Demonstrated ability to execute operational management and change readiness activities.

* Strong understanding of delivery and a proven track record of implementing continuous improvement processes.

* Experience in product or platform-wide release management, in addition to deployment processes and strategies.

* Executive communication & presence: strong written and verbal communication; credible with LOB leadership; calm under pressure; escalates early and appropriately.

* Technical fluency + tooling proficiency: strong grasp of engineering concepts and terminology; able to follow architecture/flow discussions and represent AEP when APO/engineering leads aren't present; proficient with tools such as LLM Suite, Copilot, Jira, Confluence, Excel, and PowerPoint.

* Facilitation & stakeholder leadership: run working sessions efficiently, drive decisions, and ensure clear actions/owners/dates; influence without authority and manage conflicts/trade-offs across LOBs and platform teams.

* Structured problem solving & operational rigor: clarify ambiguity, define approach, break work into milestones, and drive closure; strong follow-through, accountability, and attention to detail (not a "status collector").

* Data-driven reporting & hygiene: ability to define a "single source of truth," improve tool/data hygiene (e.g., Jira/Align), and produce metrics-based RAG reporting without manual thrash.

* Planning & prioritization muscle: experience supporting quarterly/monthly planning cycles, capacity-aware prioritization, and making trade-offs explicit to…