ServiceNow Architect Onsite in Columbus, OH W2

Job Title: Service Now Architect

Location: Columbus, OH (Onsite 5 days/week)

We are seeking a dual‑threat Service Now Developer/Architect to lead the technical design and execution of enterprise‑wide solutions for a high‑profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining hands‑on to develop, configure, and troubleshoot complex workflows. The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP‑authorized environment, focusing on digital transformation and service optimization.

• Architectural Strategy:
  Define the technical architecture for the Service Now platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• Hands‑on Development:
  Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
• FedRAMP Compliance:
  Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation:
  Lead the design and implementation of integrations with third‑party systems using Integration Hub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance:
  Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration:
  
  Partner with the Engagement Lead and business stakeholders to translate functional requirements into high‑level design documents and technical specifications.

• Experience:
  
  8+ years of experience in IT, with at least 5 years of deep technical experience in Service Now development and architecture.
• Technical Mastery:
  Expert‑level proficiency in JavaScript, HTML/CSS, and Service Now‑specific development tools (Studio, UI Builder, Service Portal).
• Government
  
  Experience:
  
  Proven track record of working within FedRAMP or similarly regulated government cloud environments.
• CMDB & ITOM:
  Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
• Soft Skills:
  
  Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
• ITIL v4 Foundations

• Service Now Certified Technical Architect (CTA) or Master Architect (CMA)
• Security+ or similar cybersecurity certification