Field Information Technology Technician

POSITION SUMMARY

The Field IT Technician is responsible for providing first-tier technical support and performing routine maintenance on mobile frac fleet network systems. The role focuses on troubleshooting, provisioning hardware, supporting network-connected devices, and documenting solutions within a Windows-based IT environment.

The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may."

• Set up and configure IT hardware (e.g., computers, monitors, switches) for deployment on mobile frac fleet equipment.
• Ensure all devices are properly integrated into the field’s network infrastructure.

• Monitor and maintain network devices, ensuring optimal performance and minimal downtime.
• Troubleshoot network issues related to PCs, servers, printers, cameras, and other connected devices.

• Respond to and resolve first-tier technical support requests, escalating complex issues as necessary.
• Document resolutions and create user-facing guides and FAQs to facilitate self-service.

• Track and maintain an inventory of company computing assets tied to operating fleet equipment.
• Ensure accurate records of hardware deployments, configurations, and maintenance schedules.

• Utilize monitoring tools to oversee system performance and identify potential issues proactively.
• Generate reports on system health, ticket resolutions, and maintenance activities.

• Ensure all IT operations comply with company policies and industry regulations.
• Maintain comprehensive documentation of IT procedures, configurations, and support activities.
• Stay updated with the latest industry trends and technologies relevant to field IT operations.
• Recommend and implement improvements to enhance system efficiency and reliability.
• Perform other related duties as assigned to assist with successful operations and business continuity.

• Must be legally authorized to work in the United States without the need for sponsorship.
• Must be at least 18 years of age or older.
• Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
• Daily overtime required and in person, predictable attendance in The Woodlands, TX.
• Valid U.S. Driver’s License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
• Ability to travel to remote fleet sites as needed.
• Industry certifications are a plus (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).

• High School Diploma or GED required.
• Minimum 2 years of experience in IT hardware/software installation and basic networking.
• Proficiency with Windows OS administration and patching tools.
• Prior experience in a field or fleet-based IT environment is a plus.

• Problem-solving orientation – ability to troubleshoot, diagnose, and resolve technical issues independently.
• Customer service mindset – provides effective and respectful support to non-technical users.
• Attention to detail – ensures accuracy in asset tracking, documentation, and configuration settings.
• Time management – capable of handling multiple tickets and field requests with prioritization.
• Adaptability – thrives in a fast-paced, fleet-operational environment with frequent equipment movement.
• Initiative – proactively identifies opportunities for IT process improvement and optimization.
• Collaboration – works effectively with field technicians, fleet operators, and IT leadership.
• Proficiency in Windows OS environments and system administration tools.
• Solid understanding of LAN/WAN, DHCP, DNS, TCP/IP, and basic routing concepts.
• Experience with deploying and maintaining IT hardware such as PCs, printers, switches, and access points.
• Familiarity with…