Consultant, Technology Analyst - CSS - Indemnity

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Consultant,
Technology Analyst supports both Run (incident management, production stability) and Build (enhancements tied to business strategy) work across Insurance, Reinsurance, and Claims technology platforms. This team supports the LTE Claims, URS, Docuware by TA applications. This role requires strong analytical skills, insurance domain knowledge, SQL capabilities, and the ability to collaborate with cross‑functional teams. The analyst plays a critical role in incident triage, business‑facing communication, and solution delivery.

This is a hybrid role will require two days work from office in any of the 3 locations, Columbus, OH, Des Moines, Iowa, or Scottsdale, AZ coming into the office on Wednesdays and Thursday. This team supports a business in the Central Time zone, so flexing hours to support that as much as possible is preferred.

• Perform incident triage
  , analyzing the issue, scoping impact, and identifying potential root causes.
• Assist in incident prioritization
  , balancing urgency, business impact, and severity.
• Partner with IT Operations, SMEs, vendor teams, and business users to drive timely resolution.
• Track recurring issues and contribute to long‑term remediation and stability improvements.
• Document incident outcomes, patterns, and system behavior for knowledge management.

• Support enhancement and modernization work aligned with annual business strategy and priorities
  .
• Work with business partners to translate requirements into clear, actionable user stories and acceptance criteria.
• Participate in solution design discussions and impact analysis sessions.
• Support testing cycles including creating test cases, executing tests, and validating results.
• Assist in user readiness, training, and deployment support.

• Gather, analyze, and document business and technical requirements across Reinsurance and Claims.
• Perform data flow, process flow, and workflow analysis to support solution delivery.
• Recommend system and process improvements that enhance efficiency and accuracy.
• Act as a subject‑matter resource for platform behaviors and data relationships.

• Provide domain leadership across Reinsurance and Claims processes, data structures, and operational workflows.
• Ensure configuration and enhancements align with business rules, audit needs, and regulatory compliance.
• Support audits, reconciliations, and business reporting initiatives.

• Write basic-to-intermediate SQL queries for data extraction, validation, and analysis.
• Conduct data quality checks, identify data integrity issues, and support reconciliation efforts.
• Provide insights from data to support both operational and strategic decisions.

• Participate in Agile ceremonies (planning, standups, backlog refinement, retrospectives).
• Support defect management, documentation, and follow‑through to resolution.
• Collaborate closely with business and technical teams throughout the delivery cycle.

• 5–10 years of experience as a Technology Analyst, Business Analyst, or Systems Analyst.
• Strong experience working in Insurance, Reinsurance, and/or Claims technology environments
  .
• Demonstrated proficiency in writing and interpreting SQL queries for data extraction, validation, and analysis.
• Strong expertise in Jira, including creating, managing, and tracking requirements (user stories, acceptance criteria, and functional documentation).
• Experience supporting both Run (incident management, production support) and Build (enhancement/project) work.
• Strong analytical, problem‑solving, and…