Technology Engineer - SRC; Run Bank​/SRE

Position: Technology Engineer - SRC (Run the Bank/SRE)
Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Engineer you can be based in Pittsburgh PA, Strongsville OH, Dallas TX, Phoenix AZ or Birmingham AL.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are seeking a Technology Engineer within the Site Reliability Center (SRC) to support mission-critical applications in a 24x7 enterprise environment. This role focuses on production stability, incident remediation, and continuous reliability improvement across distributed platforms.

Key Responsibilities

Incident Management & Remediation

* Lead and participate in P1/P2 incident response and major incident bridges

* Perform triage, troubleshooting, and service restoration across technology layers

* Execute remediation actions, including fixes and workarounds

* Communicate status and impact to stakeholders in real time

* Document incident timelines and support post-incident reviews

Problem Management

* Conduct root cause analysis (RCA) for recurring and high-impact incidents

* Create and manage problem records to resolution

* Drive permanent remediation and prevention strategies

* Identify trends and reduce repeat incidents

* Develop knowledge base articles and troubleshooting guides

Change Management

* Support and execute production changes and releases

* Validate change readiness including testing and rollback plans

* Participate in CAB and change reviews

* Perform post-implementation reviews

* Ensure adherence to enterprise change standards

Monitoring & Alerting

* Develop and maintain monitoring dashboards and alerting strategies

* Perform health checks and event monitoring

* Tune alerts to reduce noise and improve signal quality

* Leverage enterprise tools for observability and diagnostics

* Enable proactive issue detection

Troubleshooting & Production Support

* Troubleshoot across application, infrastructure, database, and network layers

* Analyze logs and system metrics to determine root cause

* Support batch/ETL job recovery

* Act as escalation point for complex issues

* Collaborate with cross-functional and vendor teams

Resiliency & Availability

* Ensure high availability of critical systems

* Support disaster recovery and failover testing

* Perform resiliency validation and identify single points of failure

* Improve MTTR and overall system reliability

Scalability & Performance

* Perform capacity planning and system tuning

* Optimize performance under peak workloads

* Support scalable system design improvements

24x7 Operations Support

* Participate in on-call rotations including nights and weekends

* Support war rooms and incident bridges

* Ensure continuity across shifts and regions

* Respond to after-hours escalations

Automation & Efficiency

* Identify and automate manual operational processes

* Improve incident response through tooling and scripts

* Reduce operational toil and improve efficiency

Governance & Compliance

* Support audit, regulatory, and compliance requirements

* Maintain documentation, runbooks, and procedures

* Adhere to security, data, and access policies

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

* Leverages technical knowledge and industry experience to design, build and maintain technology solutions. Assists with selecting appropriate platforms, integrates and configures solutions.

* Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and…