Solutions Engineer - ServiceNow

** About Us*
* ** Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.*
* ** Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:*
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** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.*
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** Continuous professional growth and leadership opportunities.*
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** Health, wellness, and financial benefits to offer peace of mind to you and your family.*
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** World-class facilities and the technology you need to thrive - in our offices or yours.*
* ** Job Summary*
* The Service Now Solutions Engineer partners with account teams to understand customer business challenges and design tailored Service Now solutions aligned with organizational objectives. This role combines expertise in Service Now licensing, solution design, and customer engagement to drive revenue growth, deliver compelling presentations and demonstrations, and position SHI as a trusted advisor. The Solutions Engineer collaborates closely with sales, delivery, and partner teams to accelerate deal closure and expand Service Now opportunities.

** Role Description*
* + Collaborate with account teams to evaluate and understand customer business needs, technical environments, and Service Now requirements.

+ Design and propose tailored Service Now solutions that align with customer business objectives and drive measurable outcomes.

+ Lead Service Now licensing analysis, optimization, and commercial strategy discussions across key workflows (e.g., ITSM, CSM, HRSD, Creator).

+ Translate licensing constructs and technical capabilities into clear business value, ROI, and cost optimization strategies.

+ Deliver compelling, business-focused Service Now demonstrations tailored to customer use cases and desired outcomes.

+ Build and present executive-level and technical presentations that effectively communicate SHI's value proposition.

+ Act as a trusted advisor by partnering with Account Executives to influence customer decision-making.

+ Partner with Service Now and SHI internal stakeholders to structure competitive, differentiated solutions and deals.

+ Manage solution pipeline by developing strategies for top prospects and supporting new business acquisition.

+ Identify and uncover Service Now-driven opportunities across digital workflows, automation, and transformation initiatives.

+ Engage with multiple levels of client stakeholders, including CIOs, IT Directors, and business leaders.

+ Educate and support sales teams on Service Now positioning, licensing, demo execution, and value-based selling.

+ Contribute to the development of scalable demo environments, reusable assets, and go-to-market initiatives.

** Behaviors and Competencies*
* + Presenting:
Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

+ Negotiation:
Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

+ Communication:
Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

+ Detail-Oriented:
Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

+ Organization:
Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

+ Follow-Up:
Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.

+ Problem-Solving:
Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

+ Relationship Building:
Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.

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