Desktop Support - EUC
Job in
Columbus, Franklin County, Ohio, 43216, USA
Listed on 2026-06-05
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP)
Customer handling skill
Problem solving
Excellent Communication
Roles & Responsibilities
* Willingness to work in flexible shift schedules and available for on call support
* Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.
* Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.
* Manage and troubleshoot Citrix Virtual Apps and Desktops.
* Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.
* Provide comprehensive support for end-user hardware, software, and peripherals.
* Support mobile technologies such as iOS devices, Workspace ONE, and Intune.
* Experience in handling tickets via ITSM tool preferably Service Now
* Ability to work independently and manage tasks effectively.
* Experience working with a team in a larger IT environment.
* Experience working with video conferencing systems from companies like Poly and Cisco.
* Good communication skills, able to interact with different IT customers, including leadership.
* Good knowledge of common technologies, such as:
Windows 10 and 11, Virtual Desktops & MacOS
* Knowledge of Microsoft Endpoint Configuration Manager and JAMF.
* Some familiarity with Citrix Virtual Apps and Desktops.
* Experience helping users with their computers, software, and devices
Salary Range: $65,000-$70,000 a year
TCS Employee Benefits
Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & amp;
Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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