Sr Business Analyst IT

About Us

Orveon is a new kind of beauty company on a powerful mission: to change the way the world thinks about beauty. We dare to do things differently - pushing boundaries with purpose, inspiring creativity, and moving with intention in everything we do.

We are a collective of three premium and prestige beauty brands: bare Minerals, BUXOM, and Laura Mercier. With offices in New York, London, Singapore and Columbus, we combine the energy of an entrepreneurial spirit with the scale and ambition to change the way the world thinks about beauty.

Our culture is built on our IMPACT values - Innovative, Motivated, Passionate, Accountable, Collaborative, and Thoughtful. These aren't just words; they define how we show up for each other, for our brands, and for the world around us. We gain strength from our differences and believe that progress happens when we move as one. We are proud to offer a hybrid work model to support the work-life balance of our teams, and we are committed to fostering an inclusive, agile environment where everyone can thrive.

About the Role

We are seeking an experienced IT Functional Analyst to support, optimize, and enhance our order-to-delivery workflows across all order channels-ecommerce (Amazon, Shopify), B2B EDI, and direct sales. This role is the business-facing expert for order management processes within Net Suite, working closely with the Enterprise Architecture, Senior Specialist IT Operations and the other IT Functional Analyst to ensure systems and processes meet stakeholder needs.

You will serve as the key liaison between sales ,customer operations, and IT-translating business requirements into functional specifications, testing solutions, and supporting day-to-day operations.

Primary Responsibilities

Business Process Analysis & Optimization

* Analyze and optimize order-to-delivery processes within Net Suite across all order channels (ecommerce, EDI, direct), including sales order entry, order fulfillment, shipment management, and inventory tracking.

* Serve as business subject matter expert for Net Suite Order Management module, order fulfillment workflows, and multi-channel order processing.

* Identify opportunities for process improvements and system enhancements to reduce manual work, errors, and order fulfillment cycle time.

* Partner with the Enterprise Architecture and the Senior Specialist IT Operations on functional requirements for Net Suite configuration, customization, and integration improvements.

Requirements Gathering & Documentation

* Collaborate with customer operations, digital/ecommerce, and B2B teams to understand business needs and gather functional requirements.

* Translate business requirements into clear functional specifications and process documentation.

* Document current-state workflows, identify gaps, and propose future-state order management processes.

* Create and maintain runbooks and troubleshooting guides for order management issues across all channels.

Testing & Quality Assurance

* Lead functional testing for order management enhancements.

* Develop test plans and test cases for end-to-end order-to-delivery scenarios across all channels (Amazon, Shopify, EDI, direct orders).

* Work with the Enterprise Architecture and the Senior Specialist IT Operations to validate data flows, integrations, and system synchronization between Net Suite and external platforms.

* Sign off on functional correctness before changes are deployed to production.

Stakeholder Training & Communication

* Conduct training sessions on order management processes and system changes when required.

* Act as the primary liaison between order management business users, IT (Integration Manager and Net Suite Admin), and external partners (ecommerce platforms, EDI partners, 3PL providers).

* Communicate functional requirements, changes, and issue status clearly to both business and technical stakeholders.

Qualifications

Required

* Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent professional experience).

* 5-10 years of IT business analysis, functional analysis, or systems support experience, with strong focus on order management, supply chain, or fulfillment processes.

* Hands-on experience with Net Suite, including order entry, sales orders, fulfillment, and inventory management modules.

* Understanding of multi-channel order processing (ecommerce, EDI, direct sales) and related business workflows.

* Strong analytical and problem-solving abilities with a process-focused, detail-oriented approach.

* Proficiency in functional testing, process mapping, and requirements documentation.

* Excellent communication and stakeholder management skills; ability to translate between business and technical language.

* Ability to create clear, user-friendly documentation and training materials.

Preferred

* Prior experience collaborating with integration specialists, architecture teams, or IT development teams.

* Familiarity with ecommerce platforms (Amazon Seller…