ServiceNow Developer

Job Title:

Service Now Developer

Location :
Columbus, OH

Exp: 10+ Yrs

RTTO 5 Days Onsite

Job Description:

Must have skill :

Formal training or certification in Software Engineering concepts
Experience using Service Now platform, with demonstrated expertise in at least 2 Service Now modules
Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
Experience working on system integrations between Service Now and other applications using REST API.
Strong analysis, problem-solving, and decision-making skills
Experience in debugging issues and finding new ways of proactive monitoring to ensure platform stability.
Ability to mentor junior developers, fostering a collaborative and innovative team environment.
Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team.

Preferred qualifications, capabilities, and skills

HR Service Delivery, ITS or Workplace Services experience
Service portal expenience
Service Now Certifications

JD :

HRSD Journeys , an Workforce Administration, handling country-specific rules and compliance requirements.
Designing and implementing to control user hiding Delete actions for sensitive HR tasks).
Developing server-side and client-side scripts (Business Rules, Script Includes, Client Scripts) using Glide enforce validations and business logic.
Troubleshooting HR Agent Workspace issues, including client script execution, error message visibility, and v behavior vs portal behavior.
Building and optimizing Flow Designer flows and sub flows for HR case creation, child case generation, appro automated routing.
Configuring and maintaining Advanced Work Assignment (AWA) queues to ensure HR cases route correctly service, country, and case state.
Performing unit testing, defect fixes, and validation support across DEV, QA, and UAT environments.
Implementing data security and privacy controls for HR data (role-based access, record visibility, field-level protections, and auditability).
Building and maintaining HR case templates, assignment rules, routing rules, and service targeting to impro accuracy and SLA adherence.
Configuring and monitoring SLAs/OLAs, escalations, and notifications for HR case lifecycle management.
Developing integrations using REST/SOAP APis, Integration Hub spokes, MID Server, and data transforms for l system connectivity (if applicable).
Creating reports and dashboards for operational metrics (case volume, backlog, aging, AWA performance, SLA attainment).
Supporting release management activities: update sets/app deployments, regression testing, change records, an promotion across environments.
Performing performance optimization (script efficiency, Flow Designer best practices, workspace load behavior

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.