Desktop Support - EUC
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-06-06
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Job Description
Must Have Technical/Functional Skills
Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP).
Customer handling skill
Problem solving
Excellent Communication
Roles & Responsibilities- Willingness to work in flexible shift schedules and available for on call support
- Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.
- Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.
- Manage and troubleshoot Citrix Virtual Apps and Desktops.
- Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.
- Provide comprehensive support for end-user hardware, software, and peripherals.
- Support mobile technologies such as iOS devices, Workspace ONE, and Intune.
- Experience in handling tickets via ITSM tool preferably Service Now
- Ability to work independently and manage tasks effectively.
- Experience working with a team in a larger IT environment.
- Experience working with video conferencing systems from companies like Poly and Cisco.
- Good communication skills, able to interact with different IT customers, including leadership.
- Good knowledge of common technologies, such as:
Windows 10 and 11, Virtual Desktops & MacOS - Knowledge of Microsoft Endpoint Configuration Manager and JAMF.
- Some familiarity with Citrix Virtual Apps and Desktops.
- Experience helping users with their computers, software, and devices
$65,000-$70,000 a year
TCS Employee Benefits Summary- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
BACHELOR OF COMPUTER SCIENCE
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