Microsoft 365 Copilot Trainer; AI Adoption & Enablement

Learning Design:
Lesson Plans + Persona-Based Paths

Job Description:

Microsoft 365 Copilot Trainer (AI Adoption & Enablement)

Role

Title:

Copilot Trainer Microsoft 365 Copilot Enablement | Adoption & ROI Acceleration

The Copilot Trainer is a functional Copilot expert and adoption practitioner responsible for driving awareness, capability, habit formation and measurable productivity outcomes for Microsoft 365 Copilot across targeted business personas. The trainer will present, demonstrate, and deliver webinars across the full M365 Copilot experience, teach prompting best practices, run persona discovery / day‑in‑the‑life interviews, facilitate design thinking workshops, create lesson plans and hands‑on labs, run Change Corners, and execute targeted adoption campaigns to maximize usage, satisfaction, and ROI.

This role also requires a strong learning agility to stay current with Microsoft s rapidly evolving Copilot feature set and incorporate new capabilities into training materials and delivery during the program.

• Copilot Enablement Delivery (Webinars, Demos, Hands‑on)
  • Deliver high‑impact live training (virtual / in‑person) across Microsoft 365 Copilot experiences (Copilot in Teams, Outlook, Word, PowerPoint, Excel, and other supported M365 surfaces).
  • Run role‑based webinars, feature demonstrations, guided walkthroughs, and hands‑on labs that map directly to real work tasks.
  • Create and manage recorded training assets for asynchronous consumption (session recordings + quick reference guides).
  • Facilitate office hours / clinics to reinforce learning, answer questions, and address user barriers (confidence, trust, relevance, and responsible use).
  • Provide prompt coaching during labs/clinics to improve quality of outcomes and reduce trial‑and‑error fatigue.
• Prompt Writing & Prompt Coaching at Scale
  • Train users on prompt fundamentals (context, goal, constraints, tone, structure, grounding, iteration).
  • Build and maintain a persona‑based prompt library and best‑prompt patterns aligned to common workflows.
• Persona Creation + Day‑in‑the‑Life (DITL) Interviewing
  • Lead persona discovery by interviewing business users and managers to understand daily activities, information flows, documents, meetings, decision points, and pain areas.
  • Identify where Copilot can reduce cycle time, improve quality, or automate drafting/summarization.
  • Conduct 10‑15 structured interviews across roles (or as per program plan) and synthesize insights into role‑based scenario maps.
  • Translate insights into top‑priority use cases and training tracks focused on real‑adoption drivers.
• Design Thinking Workshops (Use‑Case Identification & Workflow Mapping)
  • Plan and facilitate design thinking sessions to capture user journeys, workflow steps, moments that matter, friction points, and success criteria.
  • Convert workshop outcomes into a prioritized use‑case backlog, role‑based enablement journeys (basic, intermediate, advanced), practical labs that replicate daily work tasks, and learning design such as lesson plans and persona‑based paths.
• Change Corners / Change Kiosks / Community Building
  • Run Change Corners (open houses) to enable two‑way communication about what’s working, what’s blocked, and what users need next.
  • Support a champion / change agent network through train‑the‑trainer enablement, reinforcement content, and recognition mechanisms.
  • Build community engagement via the adoption hub and internal channels (Teams / Viva Engage).
• Adoption Campaigns & Communications (Awareness Habit)
  • Design and execute targeted campaigns (Copilot Tips & Tricks by persona, Use‑case of the week, Prompt of the week, success stories, and leader messaging).
  • Partner with Communications / OCM leads to maintain cadence and reduce change fatigue.
• Value Realization: ROI & Adoption Measurement Support
  • Work with Program Leads to measure adoption and value: cohort ramp‑up, attendance, engagement, satisfaction, scenario usage.
  • Collect qualitative insights + hours saved narratives by persona.
  • Enable and interpret adoption dashboards and reinforce improvements based on trends.
  • Drive outcomes aligned to the program’s adoption goals (e.g.,…