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ServiceNow QA Test Engineer
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-06-06
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT QA Tester / Automation, Systems Analyst
Job Description & How to Apply Below
Service Now QA Test Engineer
Location:
Columbus, OH (Onsite)
Type: W2
Role OverviewWe are seeking a detail-oriented Service Now QA/Test Engineer to lead the quality assurance and testing efforts for a large-scale public sector Service Now platform. This role ensures that all platform enhancements, upgrades, and custom applications are defect-free and compliant with rigorous government security standards.
The successful candidate will be responsible for the end-to-end testing lifecycle, from creating comprehensive test plans to executing automated and manual tests within a FedRAMP-authorized environment.
Key Responsibilities- Develop and execute comprehensive test strategies, test plans, and test cases tailored for Service Now modules (ITSM, ITOM, CSM, etc.).
- Design, build, and maintain automated test suites using the Service Now Automated Test Framework (ATF) to ensure regression testing is efficient and thorough.
- Conduct rigorous manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles.
- Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards.
- Identify, document, and track software defects to resolution; work closely with Development and Architecture teams to perform root cause analysis.
- Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during testing.
- Monitor platform performance during load testing to ensure the environment remains responsive under enterprise-scale usage.
- 4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the Service Now platform.
- Proven experience implementing and managing the Service Now Automated Test Framework (ATF).
- Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC).
- Experience with defect tracking tools (Jira, Service Now Agile/Test Management) and automated testing tools (Selenium, etc., is a plus).
- Prior experience testing systems within a state, local, or federal government framework.
- Knowledge of accessibility standards (Section 508 compliance) and security testing protocols.
- Service Now Certified System Administrator (CSA) and/or ISTQB Certified Tester.
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