Sr Engineer, Software Engineer - Digital Assistants

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a Senior Software Engineer to support the Chatter Bots line within Digital Assistants, helping design, build, enhance, and operate customer-facing conversational experiences such as NORA and Retirement Solutions (RS) chatbots. This role contributes across the software delivery lifecycle, including solution design, flow and code implementation, integration development, testing, release validation, and production support in a highly collaborative agile environment.

The engineer in this role will work across platforms and components that support Chatter Bots experiences, including Cognigy virtual assistants
, webchat
, APIs, cloud/infrastructure assets, and supporting repositories and pipelines. They will help deliver enhancements across environments, troubleshoot production and pre-production issues, strengthen monitoring and alerting, and ensure secure, reliable, and scalable solutions for member-facing experiences.

This role partners closely with Product, UX, testing, operations, and peer engineering teams to move work from concept through release, de-risk changes, and improve overall platform health. The ideal candidate is comfortable working on both feature delivery and operational excellence, with strong skills in debugging, release support, cross-team coordination, and continuous improvement of engineering standards, tooling, and team practices.

• Experience with Type Script/Java Script ,
  Python (preferred for AWS workloads),
  Java
  , and Node.js
• Improve reliability through monitoring, alerting, logging, and root-cause analysis of incidents and platform issues
• Support secure engineering and operational practices across repos, pipelines, releases, and infrastructure
• Develop and maintain integrations, configuration, code assets, and environment promotions across Dev, Test, UAT, and Production
• Experience with API development and integration
  ; experience with Apigee or another API management platform is a plus
• Experience with AWS services such as Lambda
  , API Gateway
  , DynamoDB
  , S3
  , Code Pipeline
  , and Cloud Formation or CDK
• Experience with Cypress and Jest for automated testing (preferred but not required)

This hybrid position is based in Columbus, OH. Candidates located near a Nationwide campus will collaborate in office 2 days per week.

As a Senior Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications.

• Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and best practices.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Uses Dev Sec Ops  practices, tooling and techniques.
• Drives continuous improvement and learning through ongoing training, practice and innovation.
• Manages project priorities, deadlines and deliverables proactively.
• May perform other responsibilities as assigned.

Reports to a Technology Manager/Director.

Education: Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.

Experience: Two or more years of analysis and technology experience.

Knowledge, Abilities and

Skills:

Proficiency in one…