IT Intern – Managed Service Provider; MSP

About Us

Kloud9 IT is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services. With a commitment to exceptional client satisfaction, we provide managed IT, cloud solutions, cybersecurity, and network management to a wide range of clients.

We are seeking a motivated and tech‑savvy IT Intern to join our dynamic Managed Service Provider (MSP) team. This internship offers hands‑on experience in IT support, networking, and systems management in a fast‑paced, client‑focused environment. You will work alongside experienced technicians and engineers, gaining exposure to a wide range of technologies and client environments.

• Assists in troubleshooting hardware, software, and network issues for clients under supervision.
• Provides first‑level support by resolving basic technical problems and escalating complex issues to senior staff.
• Performs routine maintenance tasks, including software updates, backups, and system monitoring.
• Assists with onboarding and configuring new devices such as desktops, laptops, and mobile devices.
• Learn and use ticketing systems to log and track support requests.
• Support the setup and management of user accounts and permissions in Active Directory and other tools.
• Collaborates with the team to ensure IT services meet client expectations and service level agreements (SLAs).
• Participates in documenting processes, solutions, and technical guides for internal use.
• Shadow senior technicians on client site visits and remote support sessions.
• Stays current on emerging IT trends and technologies relevant to the MSP industry.

• Currently pursuing an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common IT tools.
• Familiarity with networking concepts such as IP addressing, DNS, DHCP, and VPNs is a plus.
• Strong interest in IT support, networking, or systems administration.
• Excellent problem‑solving and communication skills.
• Ability to work both independently and as part of a team.
• Eagerness to learn and take initiative in a professional setting.

• Experience with basic hardware setup and troubleshooting (e.g., desktops, printers, routers).
• Familiarity with ticketing systems or IT service management tools.
• Certifications such as CompTIA A+ or Network+ (not required but a bonus).

• Hands‑on experience in a professional MSP environment.
• Mentorship from seasoned IT professionals.
• Opportunity to work with diverse clients and technology stacks.
• Potential for growth and future employment opportunities within the company.