IT Engineer - Senior

Join our dynamic team in Columbus Ohio as a Senior IT Engineer, where you will play a pivotal role in overseeing and delivering comprehensive Salesforce solutions. This role offers the opportunity to work in a vibrant city known for its diverse culture, excellent quality of life, and thriving technology scene.

• Oversee the work by third-party development teams on the end-to-end Salesforce solution delivery for a Customer Contact Management (CCM) workstream, including Salesforce Marketing Cloud, Salesforce Energy and Utilities Cloud, Salesforce Data Cloud/Data 360, and associated Salesforce products.
• Oversee the design, configuration, customization, and integration of Salesforce applications to meet business requirements, working in conjunction with internal and third-party teams.
• Guide unit, SIT, UAT, regression, and performance testing for Salesforce components, ensuring test cases and results are documented in tools such as Jira and qTest.
• Coordinate with vendors and third-party service providers to ensure timely delivery and integration of Salesforce solutions, including installation and configuration activities.
• Assist in managing deployment, cutover, and hyper care activities, including knowledge transfer to and mentoring of operational teams and managed service providers.
• Ensure Salesforce security roles, access models, and compliance requirements are designed, implemented, and tested in alignment with company policies and industry-standard Salesforce practices.
• Drive adherence to Salesforce-standard Dev Sec Ops  practices, including automated CI/CD pipelines, code scanning, unit test coverage, and static/dynamic security analysis for Salesforce code and configurations.
• Facilitate communication and collaboration across work streams to ensure Salesforce solutions integrate effectively, for example, with identity and access management systems.
• Support change management, training, and adoption activities related to Salesforce solutions in partnership with people enablement teams.
• Establish industry-standard Salesforce monitoring, including oversight of errors, performance degradation, abnormal use, etc.
• Participate in program governance, status reporting, risk management, and issue resolution related to Salesforce delivery.

Required:

• Currently authorized to work in the United States via citizenship or green card.
• Minimum 7 years of experience in Salesforce solution delivery, including design, configuration, development, and integration activities.
• Proven experience with Salesforce implementations in complex, multi-vendor enterprise environments.
• Strong knowledge of Salesforce Sales Cloud, Marketing Cloud, Service Cloud, Salesforce Data Cloud/Data 360, Lightning Platform, Apex development, and related Salesforce products.
• Experience with integration technologies including Mule Soft, RESTful APIs, and middleware platforms.
• Familiarity with Dev Sec Ops  tools and practices, including CI/CD pipelines, automated testing frameworks, and code quality tools.
• Solid understanding of Salesforce security models, role-based access control, and related compliance requirements.
• Experience with Salesforce testing activities, including unit testing, SIT, UAT, regression, and performance testing.
• Strong communication and organizational skills with the ability to coordinate across team boundaries.
• Experience with Jira, qTest, other Agile project management and test management tools, or similar technical stacks.

Preferred:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Salesforce certifications such as Certified Administrator, Platform Developer I/II, Sales Cloud Consultant, Technical Architect, etc.
• Experience in utility or energy industry digital transformation programs.
• Knowledge of the integration of non-Salesforce products with Salesforce (SAP, Mule Soft, API architectures, contact center solutions, etc.).
• Experience with AI-powered Salesforce tools such as Einstein.
• Understanding of regulatory and compliance requirements relevant to utilities and customer data privacy.
• Experience with enterprise data migration and master data management in Salesforce environments.
• Knowledge of people enablement and change management practices related to Salesforce adoption.