ServiceNow QA​/Test Engineer

Position: ServiceNow QA / Test Engineer
Kforce has a client that is looking for a Service Now QA/Test Engineer in Columbus, OH.

Overview:
We are seeking a detail-oriented Service Now QA/Test Engineer to lead the quality assurance and testing efforts for a large-scale public sector Service Now platform. This role ensures that all platform enhancements, upgrades, and custom applications are defect-free and compliant with rigorous government security standards.

The successful candidate will be responsible for the end-to-end testing lifecycle, from creating comprehensive test plans to executing automated and manual tests within a FedRAMP-authorized environment.

Key Responsibilities:

* Test Strategy & Planning:
Develop and execute comprehensive test strategies, test plans, and test cases tailored for Service Now modules (ITSM, ITOM, CSM, etc.)

* Automated Testing (ATF):
Design, build, and maintain automated test suites using the Service Now Automated Test Framework (ATF) to ensure regression testing is efficient and thorough

* Functional & Regression Testing:
Conduct rigorous manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles

* Security & Compliance Validation:
Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards

* Defect Management:
Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis

* User Acceptance Testing (UAT) Support:
Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during the testing phase

* Performance Testing:
Monitor platform performance during load testing to ensure the environment remains responsive under enterprise-scale usage

* Experience:

4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the Service Now platform

* Technical Mastery of ATF:
Proven experience implementing and managing the Service Now Automated Test Framework (ATF)

* Testing Methodologies:
Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC)

* Tools:

Experience with defect tracking tools (Jira, Service Now Agile/Test Management) and automated testing tools (Selenium, etc., is a plus)

* Onsite Commitment:
Ability to work onsite in Columbus, OH, 5 days a week

Preferred Qualifications:

* Certifications:

Service Now Certified System Administrator (CSA) and/or ISTQB Certified Tester

* Public Sector

Experience:

Prior experience testing systems within a state, local, or federal government framework

* Security Mindset:
Knowledge of accessibility standards (Section 508 compliance) and security testing protocols