ServiceNow Developer​/Architect

Position: ServiceNow Developer / Architect
Kforce has a client that is looking for a Service Now Developer/Architect in Columbus, OH.

Overview:
We are seeking a dual-threat Service Now Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level-defining platform standards and governance-while remaining "hands-on" to develop, configure, and troubleshoot complex workflows.

The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.

Key Responsibilities:

* Architectural Strategy:
Define the technical architecture for the Service Now platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt

* Hands-on Development:
Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs

* FedRAMP Compliance:
Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements

* Integrations & Automation:
Lead the design and implementation of integrations with third-party systems using Integration Hub, Flow Designer, MID Servers, and REST/SOAP APIs

* Platform Governance:
Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability

* Collaboration:

Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications

* Experience:

8+ years of experience in IT, with at least 5 years of deep technical experience in Service Now development and architecture

* Technical Mastery:
Expert-level proficiency in JavaScript, HTML/CSS, and Service Now-specific development tools (Studio, UI Builder, Service Portal)

* Government

Experience:

Proven track record of working within FedRAMP or similarly regulated government cloud environments

* CMDB & ITOM:
Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context

* Soft Skills:

Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups

Required

Certifications:

* Service Now Certified System Administrator (CSA)

* Service Now Certified Application Developer (CAD)

* Service Now Certified Implementation Specialist (CIS) - ITSM or ITOM preferred

* ITIL v4 Foundations

Preferred

Certifications:

* Service Now Certified Technical Architect (CTA) or Master Architect (CMA)

* Security+ or similar cybersecurity certification