Technical Support

Description
Phone heavy position, must have excellent communication skills. This is a high quality customer service support role that implements strong interpersonal and administrative skills to ensure resolutions to all store hardware, software, and procedural processes.
MAJOR ACTIVITIES
1. Provides resolutions for stores by isolating problems, researching solutions, and conducting them through corrective steps.
2. Properly documents accurate and detailed information regarding issues, troubleshooting steps, and resolutions or escalations.
3. Utilize probing questions to detect the root cause of an issue to initiate a specific troubleshooting process.
4. Investigates current system information, updates, and outages to stay current with policies and procedures.
5. Maintains strong verbal communication and customer service skills under escalations of emergency and non-emergency situations.
6. Executes an accurate and efficient troubleshooting process to conclude resolutions for each issue.
7. Identifies and reports problem trends with Analysts to track and resolve current and future problems.
8. Provides technical support to corporate associates via email and other means of communication.
9. Obtains increased understanding of POS equipment and procedural processes used by stores.
10. Basic understanding of OS and Networking troubleshooting.
Job Type & Location
This is a Contract position based out of Columbus, OH.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Columbus,OH.
Final date to receive applications
This position is anticipated to close on Jun 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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