Front Desk Supervisor

Overview

Job Description:

Our growing company is searching for experienced candidates for the position of front desk supervisor. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.

• Ensure the entire front desk team work with a sales focused attitude and are aware of sales opportunities within the hotel which will assist with the maximization of revenue
• To deliver loyalty program benefits and promote enrolment of Hilton HHonors
• Training of Team members
• Supervise the day-to-day operations of the unit, leading and mentoring staff
• Provide input in hiring decisions and performance of workgroup
• Serve as a subject matter expert for the unit Participate with other departments and represent the unit as needed
• Process non-standard requests, initiate appropriate documentation and notify other departments and/or coordinate with outside agencies as needed
• Work closely with others in department to identify and correct problems and make recommendations to remedy problems
• Keep track of correspondence and interactions with customer using a customer relationship management tool
• May act as supervisor in supervisor’s absence

• May represent Stanford at public events, such as fairs, athletic events and registrations, greet and serve as a resource on unit and general inquiries
• Comply with the discretionary information keeping
• Must follow CID rules and to cover CID role as directed by the Manager
• Supervise front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests
• Provide training and support to front desk agents
• Knowledge of Opera or Other world Class Property Management System is required

Auto req  

Minimum

Education Required:

Some College

:
Customer Service

City:
Columbus

State:
Ohio

Job Code: _Supervisor Supervisor

Affiliate Sponsor: YNOTT Foundation

Salary Range: $45,000-$60,000