Credit Support Manager II; LSCS

Overview

Elevate your career as a Credit Support Manager with us, where your leadership will drive transformative projects and shape the future of our industry. Join a dynamic team that values innovation and collaboration, offering unparalleled opportunities for professional growth and mobility. Leverage your expertise to make a tangible impact, while enjoying a supportive environment that champions your success. Be part of a company that invests in your development and celebrates your achievements.

• Drive operational automation and efficiency through the use of AI and LLM.
• Support core operational business units through issue management, enhancement opportunities, and system functionality analysis to identify and champion continuous improvement.
• Manage application production issue resolution and engagement activities between the operational areas and the vendor.
• Develop and maintain a reporting library for operations teams for training, reference, and record retention; create bespoke/adhoc reporting for varying levels of management.
• Lead the planning and execution of complex, cross-functional projects, utilizing data analytics and digital proficiency to deliver results aligned with business strategy.
• Foster a collaborative environment using conflict management and team-building skills to resolve issues and risks during project execution.
• Apply strategic thinking to identify potential scenarios, evaluate impact and risk, and make informed decisions affecting business outcomes.
• Ensure all projects comply with Risk, Control, and other firm-wide guidelines, maintaining a strong control environment.
• Develop and maintain a deep understanding of commercial wholesale lending products to enhance the quality of credit support services.
• Ensure adherence to quality control standards and service level agreements with internal business partners, demonstrating time management and organizational skills.
• Travel as required to support initiatives and business needs.

• Experience using AI, LLM, and bots to accelerate automation and drive scale and efficiency.
• Develop and maintain training materials on new and enhanced system functionality.
• Experience working with software vendor management and internal information technology teams.
• Proficiency in conflict management with experience resolving complex issues with stakeholders.
• Experience maintaining adherence to quality control standards and service level agreements within a financial services environment.
• Proven expertise in managing or leading complex projects or programs from inception to execution.
• Strong analytical and problem-solving skills; ability to multi-task in a fast-paced, detail-oriented environment.
• Proven experience in utilizing data analytics to plan, analyze, and derive insights to inform decisions.
• Proficiency in using software applications, digital platforms, and other technological tools to solve problems and collaborate with clients and stakeholders.
• Experience working with diverse teams, with a focus on delegation, team building, and fostering an inclusive environment.

• Create and present project scorecards and tracking metrics.
• Data analysis and reporting capabilities (e.g., business objects).
• Experience defining business requirement documentation for new system functionality enhancements.
• Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
• Implement automation to streamline project workflows and increase operational efficiency.
• Foster a culture of innovation by encouraging creative problem-solving and adoption of new technologies.
• Project management experience and system analysis.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our…