Research, Vice President - CAO

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As the Experience Research Vice President for the Chief Administrative Office (CAO), you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users.

Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross‑disciplinary teams.

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation.
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience.
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings.
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team.
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market.

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods.
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design.
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.
• Demonstrated experience in collaborating with cross‑functional teams, including UX designers, product managers, and developers, to propel customer‑centric decision‑making and inform product prioritization.
• Experience in designing high‑quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs.

• Ability to manage work in a highly technical, changing environment.
• Excellent communication, listening, and negotiation skills with stakeholders and senior executives – write, speak, and present information effectively, persuasively, and confidently in a variety of settings.
• People management experience is a plus.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We do not discriminate on the basis of any protected attribute, and we make reasonable accommodations for applicants and employees’ religious practices, mental health or physical disability needs.

Our corporate functions cover a diverse range of areas from finance and risk to human resources and marketing. The human resources team plays a critical role in driving the employee experience, shaping the firm’s culture, and building a diverse and inclusive workforce. They work strategically with leaders across the firm to hire, develop, and retain the best people and help meet business goals.