Service Desk Job Columbus area,Ohio USA,IT/Tech

Position: Service Desk 1
Title:
Service Desk 1

Location:

Columbus, OH 43215
Duration: 12 months plus extensions
2nd Shift: (Tuesday Saturday) 3:00 PM to 11:00 PM

Job Description:
Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).

Knowledge of:

computers & electronics
oral & written communication tools & techniques
customer support & personal service
telecommunications (e.g., Microwave, wireless, fiber optic)
IT security principles & methods
Client MCC 7500 Radio Console
MARCS tower sites safety practices (e.g., HVAC, door alarms, etc)
operating systems installation & configuration procedures
network standards, protocols & procedures
platform usage
capabilities of network equipment including, routers, switches, bridges, & related hardware
back-up & recovery techniques
technical writing & documentation practices.

Skill for:

reading comprehension
speaking
service orientation
installation
troubleshooting
critical thinking
systems evaluation & operational / systems monitoring.

Ability to:

transport items up to 50 lbs
operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps.
carry out instructions in written, oral or picture form
understand manuals & verbal instructions technical in nature
stay abreast of current technologies in area of IT assigned
deal with problems involving several variables in familiar context

#
#ZR
#

Why Talent Burst?
At Talent Burst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

Talent Burst is an equal opportunity employer committed to an inclusive and diverse workforce.