Quality Assurance Specialist

Job Overview

Diversified Systems is searching for a Quality Assurance Specialist to serve as a senior-level quality assurance professional responsible for leading testing efforts for enterprise Service Now applications and platform enhancements. This position will oversee quality assurance activities throughout the software development lifecycle, ensuring the delivery of high-quality solutions that meet business requirements and organizational standards. The resource will collaborate with Business Analysts, Developers, Product Owners, Scrum Masters, and business stakeholders to develop test strategies, execute test plans, manage defects, coordinate User Acceptance Testing (UAT), and support continuous improvement initiatives within an Agile development environment.

Hybrid (Onsite at least 2 days/wk)

• Lead quality assurance and testing activities for Service Now platform implementations, enhancements, integrations, and upgrades.
• Develop and maintain comprehensive test strategies, test plans, test cases, and test scripts.
• Execute functional, regression, integration, system, and user acceptance testing.
• Utilize Service Now Test Management and Automated Test Framework (ATF) to develop and maintain automated test suites.
• Review business requirements, user stories, and acceptance criteria to ensure testability and completeness.
• Collaborate with Business Analysts and Product Owners to clarify requirements and identify testing scenarios.
• Track, document, and manage defects through resolution and validation.
• Coordinate and support User Acceptance Testing (UAT) activities with business stakeholders.
• Ensure traceability between requirements, test cases, and testing results.
• Provide testing status updates, metrics, and risk assessments to project and program leadership.
• Support Agile ceremonies including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Participate in Service Now platform upgrade testing and validation activities.
• Identify opportunities for test automation and process improvements.
• Mentor and provide guidance to junior QA resources and project team members on quality assurance best practices.
• Develop and maintain testing documentation and quality assurance standards.

• 5 years of experience performing quality assurance and testing activities within Service Now environments required.
• 5 years of experience working within Agile software development teams required.
• Experience testing Service Now ITSM and Customer Relationship Management (CRM/CSM) applications required.
• Experience utilizing Service Now Test Management and Automated Test Framework (ATF) required.
• Strong understanding of software development lifecycle (SDLC) and quality assurance methodologies required.
• Experience developing and executing test plans, test cases, and automated test scripts required.
• Experience supporting User Acceptance Testing (UAT) activities required.
• Bachelor's Degree in Computer Science, Information Technology, or a related field highly desired.
• Service Now Certified System Administrator (CSA) highly desired.
• 2 years of experience Service Now Certified Implementation Specialist (CIS) certifications highly desired.
• 5 years of experience with Service Now platform upgrades and release testing highly desired.
• Experience testing Service Now integrations with external systems highly desired.
• Experience with Dev Ops, CI/CD, and automated testing practices highly desired.
• Experience supporting large-scale enterprise Service Now implementations highly desired.

Founded in 1990, Diversified Systems is an award‑winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve.

As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.